Guest Service Agents provide the hotel’s primary point of contact with guests. Guest experience is their top priority. Guest Service Agents champion a number of responsibilities including:
Job Duties:
Advising guests of property facilities and usage
Handling service recovery and guest concerns
Greeting, Registering and Checking Guests out
Communicating with guests to ensure their needs are being met
Ensuring proper documentation, timely reporting/recording
Referrals of departing guests to partner properties
Jumping in whenever and wherever needs arise to support front desk and other departmental teams
Communicating department training, supply and support needs
Maintaining the quality appearance of front desk and main lobby
Job Types: Full time, Permanent
Pay: $19.50-$20.25 per hour
Work Location: In person
📌 Front Desk Agent/night Auditor Revelstoke
🏢 Best Western Plus Revelstoke
📍 Revelstoke
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