Job Summary:

We are seeking an organized and detail-oriented individual to join our team as an Appointment Coordinator and Warranty Clerk . As an Appointment Coordinator, you will be responsible for managing and scheduling appointments for our clients. Your excellent communication skills and ability to multitask will contribute to the smooth operation of our business. As a Warranty Clerk you will be responsible for inputing warranty claims on the manufacturer's system and reconciling payment of those claims.

Responsibilities:
Answer incoming calls and respond to customer inquiries
Schedule appointments and maintain the appointment calendar
Confirm appointments with clients via phone or email
Provide exceptional customer service by addressing client needs and concerns
Maintain accurate records of client information and appointment details
Collaborate with team members to ensure efficient scheduling and coordination
Follow up with clients to reschedule missed or canceled appointments
Assist with administrative tasks as needed




Input and reconcile Warranty claims on the Manufacturers website .
Follow up on payment of the claims and resubmit corrections when needed.
Help in the Service Department when needed.

-Help in the Detail Department when needed

Requirements:
High school diploma or equivalent
Previous experience in a customer service role is preferred
Excellent verbal and written communication skills
Strong organizational and time management abilities
Proficient in using computer systems and software applications
Ability to work well under pressure in a rapid-paced workplace
Attention to detail and accuracy in data entry
Ability to maintain confidentiality of client information

Please note that all positions at our company are paid, including internship positions.

Job Types: Full time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:
Dental care
Extended health care

Education:
Secondary School (preferred)

Work Location: In person

📌 Appointment Coordinator And Warranty Clerk Kelowna
🏢 Valley Mitsubishi
📍 Kelowna