Job Summary

We are seeking a dedicated and knowledgeable Service/Parts Advisor to join our automotive team. The ideal candidate will serve as a key point of contact for customers, providing exceptional customer service while assisting with parts and service needs. This role requires strong mechanical knowledge, sales skills, and the ability to effectively communicate technical information to customers. Previous dealership experience and familiarity with automotive repair are highly valued. The Service/Parts Advisor will contribute to the overall efficiency of the service department by ensuring customer satisfaction and promoting additional sales through upselling.

Responsibilities
Greet customers promptly and professionally, establishing a positive rapport
Assist customers in identifying their vehicle’s parts and service needs
Provide accurate information regarding repair procedures, parts availability, and pricing
Upsell additional services and parts to maximize customer satisfaction and revenue
Handle cash transactions accurately and maintain proper cash handling procedures
Coordinate with technicians and service staff to ensure timely completion of repairs
Maintain detailed records of customer interactions, work orders, and sales transactions
Keep the parts department organized,



stocked, and properly labeled
Follow up with customers on pending repairs or parts orders to ensure satisfaction
Stay informed about new products, services, and promotions to better serve customers

Qualifications
Strong customer service skills with an emphasis on professionalism and communication
Sales experience with a focus on upselling additional products or services
Ability to handle cash transactions accurately and responsibly
Excellent organizational skills with attention to detail
Ability to work effectively in a quick-paced environment while maintaining a positive attitude
Basic computer skills for managing work orders and inventory systems
Previous automotive experience or automotive service background preferred
Mechanical knowledge of vehicles and automotive repair processes preferred

This position offers an engaging opportunity for individuals passionate about automotive industry advancements and committed to delivering outstanding customer experiences.

Pay: $20.00-$25.00 per hour

Advantages:
Dental care
Extended health care
Versatile schedule
On-site parking
Paid time off
Vision care

Work Location: In person

📌 Automotive Service Receptionist Chatham Kent (Chatham-Kent)
🏢 McCracken Auto Service and Repair
📍 Chatham-Kent