Who you are

- At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs

- Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact

- Excellent written and verbal communication skills

- Strong sales revenue growth and/or operational background and a track-record of making data driven decisions
- An ability to execute on and deliver complex operational projects involving multiple stakeholders

- Bachelor's Degree required
- Experience with fintech SaaS products and/or Payments industry

- Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record

- Proven ability to scale a technical services or technical support team in a high-growth environment

- At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the . Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns

What the job involves

- The Paid Support team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business

- We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time

- We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations

- We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe





- Stripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users
- The leader will lead a high performing team of our most experienced TAMs, managing managers who are motivated by improving the lives of Stripe’s user base

- They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization

- They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential

- This role will report to the Head of Technical Account Management - Platform

- Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements

- Lead a team of technical account managers working with Stripe’s largest users

- Hire and retain top technical talent as the team scales

- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs

- Ensure that team members are happy, effective, and growing in their career and user work

- Set explicit goals and direction for the team and each individual; provide regular feedback on your team members’ performance

- Analyze data from user feedback and experiences to drive efficiency and build quality

- Be an advocate for Stripe users and champion for users’ needs internally

- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment

- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Benefits

- Gym membership
- Food provided in the office

- Unlimited paid time off policy

- Work from home opportunities
- Comprehensive mental, physical and medical health plans

- Fertility benefits and parental leave

📌 Manager of Technical Account Management (Toronto)
🏢 Stripe
📍 Toronto