Join Bell as the Director of Conversational AI Strategy and Innovation, where you’ll lead a energetic VA team. Drive AI initiatives that enhance customer experiences and leverage cutting-edge technologies.
In this pivotal role within Bell's Customer Experience team, you will oversee the design and deployment of next-generation virtual assistants. As a hands-on leader, you'll collaborate with engineering teams to integrate advanced AI solutions and promote a culture of innovation among your team. Your expertise in generative AI will enable you to craft engaging user experiences while ensuring operational excellence and strategic alignment.
Key Responsibilities:



- Spearhead generative AI initiatives and technology adoption - Mentor a team of AI specialists and product owners - Execute strategy for omni-channel virtual assistant development - Collaborate on API and backend system reliability - Implement KPIs focused on customer satisfaction and engagement
Requirements: - 7+ years in technical product management or AI - Proven experience in leading technical teams - Knowledgeable in Google Cloud CCAI/CCAIP and AI platforms - Demonstrated skill in generative AI solutions and design - Excellent communication and storytelling with data
Lead the charge in transforming customer interactions through cutting-edge conversational AI at Bell.#J-18808-Ljbffr

📌 Bell Conversational Ai Strategy Director Winnipeg
🏢 Bell
📍 Winnipeg