The Shelter Support Worker will work as part of a team to provide practical support and advocacy to service users from a client-centered, trauma informed, harm reduction and anti-racist, anti-oppressive perspective.

KEY RESPONSIBILITIES:
Monitor and interact with residents on all shifts, acting as part of the case management team and participating in the development and implementation of individualized case plans
Maintain security of residents and buildings on all shifts
Perform essential residential functions, e.g., intake, documentation and records and reporting
Communicate with members of the case management team on issues regarding residents stays
Process information, both written and by computer
Communicate with manager, team and a variety of community resources
Work with, and provide direction to, volunteers and students, providing support and instruction to ensure policies and procedures are followed
Work safely, identify any health and safety concerns and report to management,



and follow Mission Services’ workplace health and safety policies and procedures at all times
Other duties as required to ensure the continuation of services to residents

QUALIFICATIONS:
Successful candidates will hold at minimum a diploma in Social Service Work, Addictions or degree in Social Science
Understanding of addictions issues and/or crisis shelter operations
Robust interpersonal skills
Must be able to work independently and effectively as part of a team
Excellent written and verbal communication skills
Computer-literate; familiar with Microsoft Office
Knowledge of workplace health and safety
Committed to upholding the organization’s mission, values and standards
Second language is an asset

HOURS OF WORK:
Both Saturdays and Sundays from 7:00 PM to 7:00AM (required to be at work 15 minutes before scheduled shift time to participate in shift change)
Required to work minimum of 24 hours per week
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📌 Part Time Shelter Support Worker Hamilton (Canada)
🏢 Mission Services of Hamilton
📍 Canada