Company Description MSP Process provides PSA-integrated verification, communication, and automation tools that log all client interactions to improve service delivery for managed service providers. The platform uses SMS, chat, email, phone, and push notifications to support client-preferred communication for zero-trust verification, rapid ticket creation and response, and streamlined ticketing and scheduling automation.

Mobile technician and end-user apps enable secure, seamless communication within fully integrated management environments. MSP Process supports integrations with Autotask, Kaseya BMS, Syncro, Halo, and offers native pods and insights for ConnectWise and Autotask to handle all communications, ticketing, and verification. The company focuses on helping service desks and help desks reduce social engineering risks while increasing operational efficiency.

Role Description The Marketing Specialist role is a full time, remote position responsible for driving awareness and demand for MSP Process solutions. This role includes developing and executing marketing campaigns across digital channels, coordinating with sales and product teams to align messaging, and preparing marketing materials that clearly communicate product value.

The Marketing

Specialist will conduct market and competitor research, analyze campaign performance, and optimize strategies based on data-driven insights. Day-to-day tasks include managing content for websites and social media,



supporting customer communication initiatives, and assisting with lead generation programs and events. The role also involves maintaining consistent brand messaging and ensuring all marketing activities support business goals in the MSP and PSA integration space.

Qualifications

- Candidates should possess strong Communication and Customer Service skills to collaborate with internal teams and engage effectively with prospects and clients.
- Candidates should possess Marketing Strategy and Market Research skills to plan campaigns, understand target audiences, and position MSP Process competitively.
- Candidates should possess Sales and relationship-building skills to support lead generation, nurture opportunities, and coordinate with the sales team.
- Candidates should possess skills in digital marketing tools and techniques (e.g., email marketing, social media management, marketing automation, basic analytics).
- Candidates should possess strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines in a remote environment.
- Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
- Experience in B2B technology, MSP, PSA, or SaaS environments is beneficial.
- Ability to work independently, collaborate with distributed teams, and adapt to evolving marketing priorities.

📌 Marketing Specialist (Canada)
🏢 MSP Process
📍 Canada