Help Build Edmonton’s Premier Racquet Sports Community

IQ Tennis & Pickleball Centre is looking for an energetic, organized, and motivated Member Services Lead to help deliver an outstanding experience for our members and guests. We are a fast-growing startup sports facility and we are building something special — a positive, welcoming community centered around tennis, pickleball, health, and community.

If you are someone who:

- Takes initiative
- Loves working with people
- Thrives in a quick-paced environment
- Enjoys leadership and problem solving
- Wants to make a real impact

…we would love to hear from you.

Key Responsibilities

- Lead and support front desk staff
- Deliver exceptional customer service
- Assist members with bookings and accounts using CourtReserve
- Help resolve customer concerns professionally
- Support daily front-of-house operations
- Help maintain a welcoming, organized environment
- Assist with memberships, programs, events, and communications




- Contribute ideas to improve operations and customer experience

Qualifications

- Strong communication and leadership skills
- Customer service or hospitality experience preferred
- Comfortable with technology and booking systems
- Organized, dependable, and proactive
- Passion for sports, fitness, and community-building

Compensation

- Approximately $24–$28/hour depending on experience
- Opportunities for advancement as IQ grows
- Positive, energetic workplace culture
- Complimentary or discounted court access/program participation

Why IQ?

At IQ, you are not just taking a job — you are helping build a growing community and an exciting new sports destination in Edmonton. We are looking for people who want to contribute, grow, lead, and help create something exceptional.

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📌 Member Services Lead (Edmonton)
🏢 Iqtpc
📍 Edmonton