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Guest Services Agent
- - Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a rapid-paced environment.

Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and skilled manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns




Perform light cleaning duties, such as wiping down counters and restocking supplies
Balancing Reservation Folios
Taking Payments
Doing Night Audit
Has a bright personality

Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Robust communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Strong math skills
Experience with Excel
Can troubleshoot and perform minor maintenance if necessary

Please visit our careers page to see more job opportunities.

📌 Guest Services Agent Whistler
🏢 LaTour Group Management Canada
📍 Whistler