Location: In-person, Edmonton, AB

Job type: Full-time

Shift and schedule: Weekday - 37.5 hrs/week The New Canadians Health Centre is currently recruiting for one Full Time Medical Office Assistant in Edmonton.

The New Canadians Health Centre provides coordinated and multidisciplinary refugee-centered primary health care for a target population of government assisted and privately sponsored refugees as well as refugee claimants. Informed by refugees’ priorities that are communicated through culturally, medically, and epidemiologically appropriate assessments, the supports create ready access to a comprehensive set of clinic and community services.

We are a comprehensive, multidisciplinary team of experienced family medicine physicians and specialists with expertise in refugee health, working side-by-side with nurses, mental health therapists, and settlement counsellors, aided by community support workers, cultural brokers, social workers, and cultural/language interpreters, to support healthy and productive new Canadians contributing to the social, cultural, and economic well-being of their communities.

The Medical Office Assistant always acts in the best interest of and with the NCHC community to attend to the following principles of the NCHC:

Core Principle: Promote Social Justice, Equity and Inclusion – focus on reducing inequalities and increasing access to opportunities and conditions conducive to health & well-being for all.

Principle 1: Community Owned - engage communities in decision-making and provide opportunities for communities to build and strengthen their social capital and sense of belonging at the NCHC and with the larger Edmonton community.

Principle 2: Welcoming & Inclusive – recognize clients as partners in the care process so that they experience care and support in ways that they wish to be treated. We interact with patients in a way that respects them.

Principle 3: Adopt a Social Model of Health – provide a holistic approach in caring for individuals and families which addresses the broader social determinants of health.

Principle 4: Act Collaboratively- provide care and support that is grounded on collaborative decision-making,



is coordinated among service providers and is flexible and responsive to differing and emerging needs and desires.

Principles 5: Create a Supportive Learning Community – create opportunities for service providers to learn and reflect, building capacity within the Centre and into the broader systems.

About the Role:

As a Medical Office Assistant (MOA), you will be an integral part of the program team ensuring that all day-to-day administrative requirements are met. You will be part of a compassionate team dedicated to welcoming and serving newcomer individuals and families.

Your responsibilities will include but are not limited to:

- Welcoming and checking in patients who self-refer and or who are referred by other service providers
- Answering phone calls, scheduling clinic appointments, managing faxes and email/mail
- Coordinating referrals
- Assisting with completing vital signs and medical procedures
- Attending general staff meetings and taking/preparing minutes as required
- Maintaining office equipment and ordering stationary supplies
- Supporting clients with health system navigation
- Maintaining health record file systems and preparing patient files
- Ensuring patient understanding and consent through the use of appropriate language supports such as in-person or over the phone interpreters
- Other duties as required

Qualifications and Requirements:

- High School Graduate (Grade 12)
- Graduate from an approved Unit Clerk Course, including Medical Terminology, or equivalent and/or acceptable previous experience
- Strong interpersonal, communication and public relation skills
- Excellent organizational skills
- Strong attitudes and skills that reflect community building and embrace diversity
- Comfortable working in a diverse, multicultural environment
- Ability to maintain confidentiality
- Ability to work under pressure and remain flexible with changing demands




- Ability to thrive in an ambiguous and changing environment
- Ability to work with minimal supervision
- Ability to prioritize work and effectively work with frequent interruptions, noise and nearby distractions
- Ability to communicate effectively with others both verbally and in writing
- Detail oriented and strong interpersonal skills
- Able bridge communication barriers when patients are unable to communicate in English
- Abilities to take initiative, multitask and maintain confidentiality will be assets in this role
- Computer skills: proficiency with word processing, spreadsheet and database systems is required
- Able to create warm, safe and inclusive spaces by valuing and recognizing the strengths and expertise of diverse community members we serve and other colleagues ∙ Familiarity with the pre- and post-migration realities and marginalization of newcomers and refugees is an asset. As well as the ability to integrate this knowledge this into everyday practice.
- Awareness of, and ability to manage own reactions (including emotional triggers, biases & judgement) to complex situations of families
- Awareness of, and ability to manage power dynamics and inequities inherent in care and service delivery and the health care system

Police Information Check including vulnerable sector search, Intervention Record Check are conditions of employment and the financial responsibility of the candidate. Compensation: The salary range is competitive based on qualifications and experience. We offer flexibility and supportive working setting.

Closing date for applications: until position is filled

How to Apply: Please email your resume and cover letter at [email protected]

We thank all applicants for their interest. Applications will begin to be reviewed immediately, with the position remaining open until a suitable candidate is found. Only candidates selected for an interview will be contacted.

The New Canadians Health Centre will improve the health and well-being of refugees through the provision of culturally and linguistically competent health services and resources to facilitate successful integration into the community.

Pay: $18.00-$19.00 per hour

Work Location: In person

📌 Medical Office Assistant (Edmonton)
🏢 New Canadians Health Centre
📍 Edmonton