The Business Analyst examines the identified needs and explores possible solutions while considering best practices and various constraints. He or she participates in the whole project life cycle; analysis, configuration, implementation, training, and support as needed.
Key Accountabilities
Collect, analyze and document business needs;
Provide support;
Coordinate deployment and execution;
Recommend added value solutions to meet the company needs;
Prepare and facilitate training for users as needed;
Map out processes.
Job Requirements
Bachelor's degree in engineering, business administration or an equivalent combination of education and experience;
Minimum experience of 5 years in a similar position;
Knowledge of the Microsoft Office suite and Visio
Knowledge of the ServiceNow platform an asset;
Excellent analytical and problem-solving skills;
Ability to work on various projects at the same time;
Positive oral and written communication skills and interpersonal communication skills;
Rigour and process orientation;
Leadership, autonomy and versatility;
Ability to work under pressure with stakeholders from different levels and departments.
📌 Business Analyst Mount Royal
🏢 Dollarama
📍 Mount Royal
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