Enhance client experiences as a Customer Operations Specialist with Ricoh in Ottawa, ON. This full time position emphasizes service delivery, analysis, and client management. As a Specialist, you will play a crucial role in delivering managed services that conform to Ricoh’s standards and specific client requirements. You are expected to carry out fleet optimization assessments and utilize technology effectively to improve client satisfaction. Your analytical skills will help monitor KPIs to drive operational performance. Key Responsibilities:
Deliver services according to established customer SLAs
Analyze service performance metrics and provide recommendations
Collaborate with teams to develop customer-oriented processes
Utilize fleet management for continuous improvement
Support escalations and consumables inventory management Requirements:
At least 2 years in administrative settings
Fluency in French and English needed
Proficiency in MS Office applications, especially Excel
Preferred vehicle access for site engagements
Relevant industry training and certifications Foster customer relationships and operational success as a Customer Operations Specialist at Ricoh in Ottawa. #J-18808-Ljbffr

📌 Specialist In Customer Operations Role Ottawa
🏢 Ricoh USA
📍 Ottawa