Elevate the customer experience at Airbnb as a Premium Support Customer Specialist in Ireland. This full-time role demands high-level bilingual service in English and French.
As a CS Specialist in Premium Support, you will manage intricate customer cases and engage with users and internal teams, ensuring seamless interactions. With a minimum of three years in customer service roles, particularly addressing high-profile clientele, you'll need strong problem-solving skills and proactive service delivery. Flexibility and adaptability will be crucial as you navigate the evolving demands of this position.
Key Responsibilities:
• Provide top-tier support through diverse communication channels • Ensure complete resolution of complex customer issues • Personalize approaches and anticipate guest needs • Document best practices for team knowledge • Collaborate across teams to enhance service delivery
Requirements: • Minimum 3 years in customer service with hospitality preferred • Bilingual proficiency in English and French mandatory • Experienced with technology platforms and CRM systems • Willingness to adjust to changing schedules • Excellent listening and interpersonal skills
Utilize your skills in customer service and analytics to make a significant impact at Airbnb. #J-18808-Ljbffr