Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life. Come Join Our Team!

Purpose:

As part of the Customer Experience team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, funding agencies (government and charitable organizations) and individual clients or caregivers. Job Title: Mobility Funding Coordinator

Location: Ottawa (1100 Algoma Rd, Gloucester, ON K1B 0A3)

No. of Positions: 1

ATR: 5181

Salary: $23.00-$23.50

Type: Full-Time, Contract (6 months)

This job posting is for an existing vacancy

Job Responsibilities:

- Process and issue client orders for service, equipment, supplies, and pharmaceuticals, including rentals; orders are received by phone, email, or fax.
- Attend to clients, and resolve client concerns by phone, email, and in-person.
- Process third party billing (various payers).
- Act as liaison between sales, funding agencies (government and charitable organizations) and prescribing agents to ensure completeness of paperwork.
- Maintain proper documentation for third party billing purposes and ensure client file completion.
- Filing of all paperwork and assist with audits.
- Identify and action opportunities to improve client service.
- Create/maintain client contacts and customer cards and validate information with customers as required.
- Process inventory identifier and pricing into cross table.
- Perform duties as assigned.

Qualifications:





-Completion of Post- Secondary Education in an Administrative or related field of study.

- Minimum 3 years’ experience with administrative procedures and office duties.
- Minimum 3 years in a customer service role.
- Proficient with Microsoft Office – including Excel, Word and Outlook.
- Proficient with ERP systems, Pronto preferred.

Skills:
- Strong interpersonal and communication skills (both verbally and in writing).
- Bilingual (French/English) is an asset.
- Strong initiative and ability to work proficiently in a team setting as well as independently.
- Ability to manage time, remain organized and prioritize work.
- Process oriented, keen attention to detail and strong analytical skills.
- Enthusiastic, dependable and action oriented, with a willingness to learn and improve on existing skill set.
- Commitment to deliver excellent internal and external customer service

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position. Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Location

Ottawa

Opening Date

Sep 10, 2026

Closing Date

Sep 17, 2026

Requirements

Type

Description

Status

A&AODA;

Accessibility & AODA Acknowledment

Required within 30 days after job starts

DP - 10

LHIN Order Desk

Required within 30 days after job starts

EO -2

Quality & Regulatory Training (Phase 2)

Required within 30 days after job starts

EO-1

General Orientation (Phase 1)

Required within 30 days after job starts

WHMIS

WHMIS 2015

Required within 30 days after job starts

WPVH

Workplace Violence and Harassment

Required within 30 days after job starts

📌 Mobility Funding Coordinator (6 Month Contract) - Ottawa
🏢 Ontario Medical Supply
📍 Ottawa