Why Work at Hockley Valley Resort?

Join a team where hospitality, teamwork, and creating exceptional guest experiences are at the heart of everything we do. At Hockley Valley Resort, you’ll be part of a supportive and inclusive workplace that values your contributions, encourages personal growth, and provides opportunities to develop your career.

As a member of our team, you’ll enjoy an incredible range of employee perks and perks, including:

- Complimentary golf and skiing privileges
- Access to beautiful outdoor trails, including our bike trails, with bikes available for employee use
- Discounts on dining, retail, and spa services
- Employee travel benefits through Resorts of Ontario and Attractions Ontario, offering savings on accommodations, attractions, and experiences throughout Ontario
- A beautiful four-season resort environment surrounded by nature

Be part of one of Ontario’s premier four-season resort destinations, where every team member plays an important role in creating memorable experiences for our guests. At Hockley Valley Resort, you’re not just joining a workplace—you’re becoming part of a community where teamwork, growth, and hospitality come together.

Position: Night Auditor

Job Type: Part time / permanent

Location: Hockley Valley Resort - Mono

Reports To: Front Office Manager/ Assistant Front Office Manager

Summary:

Hockley Valley is constantly growing and is looking for an experienced Night Auditor.

The Night

Auditor is responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues.

The Night

Auditor is also responsible for Front Desk duties such as to process check-ins, check out, make reservations, answer incoming calls and answer any questions or requests made by guests. High accountability is placed on Night Audit as a point person to independently address overnight concerns regarding emergency scenarios such as fire alarms, medical, power outages,



and guest noise concerns during times when there are limited staff personnel on property.

Job Duties:

- Analyzes nightly documentation from each department and their accuracy
- Generates and prints reports for night audit and management
- Ensures current day is closed and operating day is turned over correctly
- Programs all wake up calls in the system
- Verifies front desk float upon arrival and departure of the shift
- Completes monthly inventory report for gift shop items
- Assists in front office duties which may include but are not exclusive to answering telephones, checking in/out guests and responding to guest inquiries
- Responsible for reporting ski conditions (from The Ontario Snow resorts Association)
- Reviews special service request for arrivals
- Clean sand tidy front desk area
- Holds responsibility and accountability to responding to overnight noise complaints from rooms, emergency situations both health related and power outage scenarios.

Requirements:

- High School Diploma, G.E.D. or equivalent
- (1) year of experience in customer service or previous hotel experience would be an asset
- Second language, an asset
- Overnight experience is an asset
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Excellent interpersonal, organizational and communication skill
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Able to multitask
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Work Conditions:

- Manual dexterity required to use desktop computer and peripherals
- Ability to sit with very minimal movement during entire shift
- Must be available to work evenings, weekends & holidays
- Must be able to work overnight shift between 11PM to 7AM

Job Types: Part-time, Permanent Pay: $19.58 per hour

Experience

- Customer service: 1 year (preferred)

Work Location: In person

📌 Night Auditor (Mono)
🏢 Hockley Valley Resort
📍 Mono