Pro-Formance Intermodal Inc. is an Alberta based company with our head office being in the beautiful city of Calgary. We aim to be one of the best and most reliable trucking companies in Canada; by consistently being pro-active, delivering efficient, fast and responsive service & solutions to all of our customers both internally as well as external, if you believe you are a good candidate efficient, and flexible. We strive to provide each and every client with the highest level of customer service and satisfaction possible.

We are seeking a dependable and organized individual to manage a role involving warehouse coordination, customer service, and warehouse billing for our Edmonton terminal. This role requires daily communication with warehouse staff to ensure smooth order processing and fulfillment, while also handling customer inquiries and managing billing operations. The ideal candidate is a strong communicator, multitasker, and problem-solver who can work well in a fast-paced environment.

Key Responsibilities:

Office Administration:

· Biometrics monitoring

· Payroll review & submittal

· Daily virtual meetings

· Portal(s) administrator

· Productivity tracker

· KPI tracker

· WH Inventory control

· Vendor scheduling

· Chief Officer - OH&S; committee

Warehouse Coordination:

· Act as a liaison between the office and warehouse team.

· Coordinate daily shipping schedules, pickups, and deliveries.

· Communicate order priorities, shipping deadlines, and special instructions to warehouse staff.

· Ensure containers/flat decks are ready for the delivery times.





· Monitor cargo and report discrepancies when containers are received and do not match the packing list.

Customer Service (CSR):

· Respond to customer inquiries via phone, email, or in-person in a timely and qualified manner.

· Provide product, order, and delivery information.

· Handle delivery changes, updates the customer and the dispatch team with a problem-solving attitude.

· Keep customers updated on order status, delays, or issues.

· Build and maintain positive customer relationships.

· Be able to track and trace CN/CP rail containers and book delivery appointments accordingly.

Billing and Invoicing:

- Generate invoices on PORTPRO based on completed shipments or services.
- Verify order details, pricing, and account information.
- Input billing data into PORTPRO software accurately.
- Resolve billing discrepancies with customers or internal teams.
- Maintain billing records and assist with month-end reporting.

Requirements: · A post-secondary education in business/office administration is preferred

· 3-5 years of related administration experience is preferred

· Dispatch experience is an asset

· The ability of multi-task, work under pressure and a team player are highly valued

We thank all the candidates who are interested in the position. Only selected candidates will be contacted to move forward in the selection process.

PFI is committed to create an inclusive, diverse, equal and accessible environment for all employees.

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Office Administrator (Edmonton)
🏢 Pro-Formance Intermodel
📍 Edmonton