Senior Customer Success Manager – Mural | Remote (US/Canada)Job SummaryMural is seeking a Senior Customer Success Manager to oversee a portfolio of high-value enterprise accounts across North America. This full-time, remote role offers $150,000–$180,000/year plus variable pay and benefits. The successful candidate will drive user adoption, strengthen stakeholder relationships, and serve as a trusted advisor to help customers maximize the value of Mural's collaboration solutions.Key Job DetailsJob Title: Senior Customer Success ManagerEmployer: MuralLocation: Remote (United States or Canada)Pay: $150,000–$180,000/year + variable payJob Type: Full-TimeDepartment: RevenueTravel: Up to 15%About MuralMural is a leading collaboration platform known for innovation, discovery, and creative problem-solving. The Customer Success team manages mid-tier enterprise customers across multiple verticals, helping them achieve business outcomes through adoption and strategic engagement.Key ResponsibilitiesManage a portfolio of ~25 North America-based enterprise accountsDrive adoption, retention, and expansion across customer lifecycleAct as a Mural and LUMA Institute expert, running enablement plays and campaignsBuild executive-level stakeholder relationships across business unitsMonitor customer health scores, data trends, and triggers to mitigate risksMaintain accurate customer records using tools like Gong and GainsightConduct discovery sessions to uncover goals, sponsors,



success metrics, and use casesCollaborate with Sales on account strategy to ensure renewals and identify growth opportunitiesAdvocate for customers internally by sharing feedback and success storiesCandidate RequirementsEssential:5+ years of Customer Success experience with complex enterprise SaaS customersProven ability to manage portfolios of 10–25 accountsStrong discovery, consultative, and relationship-building skillsExperience engaging executive stakeholders and driving outcomesAnalytical mindset with comfort interpreting usage dataStrong communication and presentation skills, including executive-level audiencesHighly proactive, organized, and collaborative in quick-paced environmentsBased in US or Canada, with willingness to travel up to 15%Preferred:Experience with collaboration toolsUnderstanding of design thinking, agile, or consulting/project management methodsBenefitsCompetitive salary ($150,000–$180,000/year + variable pay)Health, dental, and vision insurancePaid time offInclusive and supportive work cultureOpportunities for career growth and impact in a fast-scaling SaaS companyApplication ProcessHow to Apply:Submit your CV via Mural's careers portal.Highlight your enterprise SaaS customer success experience and stakeholder management expertise.Shortlisted candidates will be contacted for interview.CLICK HERE TO APPLY#J-18808-Ljbffr

📌 Senior Customer Success Manager – Mural | Remote (Us/Canada) - $150,000 - $180,000 A Year - Remote (Vancouver)
🏢 MURAL
📍 Vancouver