Job Overview

Contract Position: 20–25 Hours Per Week to Start

Compensation: $35–$50 CAD/hour, based on experience

Local Calgary-area candidates preferred -Potential for growth for the right person

Remote work with select In-person meetings.

We are looking for a hands-on Online Business Operations & Customer Journey Specialist who understands the entire customer journey and can build the simple systems that make it work.

Our business is built around paid ads, organic social media, a weekly webinar, a free online community, and a digital program mentorship.

This is not an executive role and it is not a role for someone who only manages projects or delegates work. We are looking for someone who can see the big picture and then get into the details to build, test, troubleshoot, document, and improve the workflows that drive conversion and customer experience.

The customer journey includes

Paid Ads / Organic Social Media → Lead Capture → Nurture → Webinar / Community → Sales → Onboarding → Delivery → Customer Experience → Retention / Ascension

Your job is to make sure those pieces work together as one connected system.

You should naturally think about questions like:

- Someone comments on an Instagram post or sends us a DM. What happens next?
- Someone registers for the webinar. How do we increase the chance they attend live?
- Someone joins the free community. How do we onboard them, engage them, and move them toward the webinar?
- Someone attends the webinar but doesn’t buy. What follow-up journey should they enter?
- Someone becomes a customer. What happens next so they have a great experience?

You need to be able to take questions like these,



explain the solution simply, design the customer journey, build the workflow, test it from beginning to end, and measure whether it is working.

Key Responsibilities

- Understand the entire customer journey from paid ads and organic social media through post-sale customer experience
- Design simple customer journeys that improve conversion and customer experience
- Build and manage workflows inside GoHighLevel
- Build lead capture, tagging, segmentation, email, SMS, reminder, follow-up, sales, onboarding, and customer communication workflows
- Build and maintain the systems required for our weekly webinar
- Build onboarding and nurture workflows for our free online community
- Connect social media leads, webinar leads, community members, prospects, and customers into the correct journeys
- Test every workflow from the customer’s point of view before it goes live
- Identify where leads or customers are dropping out of the journey and improve the process
- Troubleshoot and fix broken workflows, links, automations, tags, or handoffs
- Build and document simple SOPs, checklists, templates, and repeatable standard processes
- Coordinate with the ad agency, contractors, and other team members so all parts of the customer journey connect




- Track key conversion numbers so we can see what is working and where improvement is needed
- Continually simplify and improve how the business operates

Go High Level Experience Is Required

You must be comfortable working directly inside Go High Level and understand how to use it to support lead generation, nurture, webinars, community, sales, onboarding, and customer follow-up.

We are not looking for complicated systems.

We want someone who can take a business objective, turn it into a simple customer journey, build it, explain it in plain language, and make sure it works.

What We Are Looking For

You can see both the big picture and the details.

You understand that a great ad does not matter if the lead never gets followed up with. A excellent webinar does not matter if people do not show up. A sale is not complete if the customer has a poor onboarding experience.

Every step affects the next step.

You don’t just manage tasks. You understand how the pieces connect and build the systems that move people through the business.

You don’t just follow processes. You create simple, repeatable standard processes the rest of the team can follow.

And when something works, you document it so we can do it consistently again.

We are a fast moving, results driven business who rewards our people who deliver at their highest potential. We are looking for a person who can drive the bus with our support.

Pay: $35.00-$50.00 per hour

Expected hours: 20.0 – 25.0 per week

Application question(s)

- Do you have previous experience with online webinars

Language:
- English (required)

Location:
- Calgary, AB (required)

Work Location: Remote

📌 Online Business Operations & Customer Journey Specialist (Calgary)
🏢 Win at Work Now
📍 Calgary