Cottage Vacations is one of Ontario’s leading cottage rental management companies, connecting guests with memorable cottage experiences while providing professional management and support to our property owners.

We are looking for a highly organized, tech-savvy, and solutions-oriented Operations & Quality Coordinator to join our Huntsville team. This is a dynamic role for someone who thrives in a fast-paced environment, enjoys improving processes, and can confidently move between technology, administration, staff support, and guest service.

About the role The primary focus of this position is operations optimization and quality control administration across Cottage Vacations.

You will play an important role in ensuring our systems, booking channels, internal processes, and guest operations are running accurately and efficiently. You will also help identify opportunities to improve how we work as the company continues to grow.

This position is ideal for someone who is naturally organized, comfortable with technology, excellent at switching between priorities, and interested in developing their management and leadership skills.

Key Responsibilities:

- Manage and maintain booking channels including Airbnb, VRBO, and other third-party platforms, ensuring listings, reservations, availability, and related information remain accurate and up to date.
- Execute day-to-day operations for our Rental Plus property management program, coordinating administrative and operational requirements across multiple properties.
- Support operations optimization by identifying inefficiencies, improving workflows, implementing processes, and helping ensure company procedures are consistently followed.
- Perform ongoing quality control and administrative audits to maintain accuracy across our systems, listings, bookings, and operational processes.
- Coordinate and track insurance and damage claims related to guest stays, ensuring documentation, deadlines, follow-ups, and claim statuses are carefully managed from beginning to resolution.
- Assist with internal staff training, process documentation, and onboarding while developing the skills necessary to take on increased leadership and management responsibilities.
- Respond to guest inquiries with professionalism, empathy, and an out-of-the-box approach to problem solving.
- Work across multiple systems and priorities throughout the day,



confidently switching between operational, administrative, technical, and guest-facing responsibilities.
- Collaborate with team members across departments to resolve issues and continuously improve the guest, owner, and staff experience.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

- Minimum 3 years of experience in a customer-facing, administrative, operations, hospitality, or highly organized professional role.
- Experience working with technical platforms, B2B systems, property management software, or hospitality technology is required. Experience with platforms such as Guesty, Hostaway, PriceLabs, Airbnb, VRBO, or similar systems is strongly preferred.
- Strong technical proficiency with Microsoft Office 365, particularly Excel, Outlook, Word, and Teams.
- Excellent organizational and time-management skills, with the ability to manage multiple priorities, deadlines, and ongoing projects simultaneously.
- Strong attention to detail and a natural ability to identify inconsistencies, errors, and opportunities for improvement.
- Comfortable learning current technology and troubleshooting systems independently.
- Qualified and effective written and verbal communication skills.
- Fluent English is required; additional languages are considered an asset.
- Strong customer-service instincts and the ability to approach unusual situations with creativity, sound judgment, and a solutions-focused mindset.
- An interest in developing leadership and management skills and taking on increasing responsibility as the role evolves.
- Post-secondary diploma or degree in business administration, hospitality, operations, tourism, or a related field is considered an asset.

What success Looks Like: You are someone who notices when something could work better and takes initiative to improve it. You keep detailed tasks organized, follow through on deadlines, communicate clearly,



and are comfortable being the person others rely on to make sure important operational details do not fall through the cracks.

You enjoy technology, but you are equally comfortable working with people. Whether you are troubleshooting a booking channel, tracking an insurance claim, training a team member, reviewing an operational process, or helping a guest solve an unexpected problem, you bring the same level of professionalism and attention to detail.

Expected Schedule:

9am-5pm M-F

Location(s): Canada : Ontario : Huntsville

Since 1999, Cottage Vacations is Ontario’s premier cottage rental company offering 250+ privately owned and loved waterfront cottages, from basic to luxurious. Proudly serving Muskoka, North Muskoka, Parry Sound, Georgian Bay, Haliburton and the Kawartha Lakes.

We make it enjoyable for renters to find and book the perfect cottage for their next vacation.

Our Availability

Calendar lets you see at a glance which cottages are available and when. You can use our Advanced Search search based on such variables as location, lake, number of bedrooms, amenities, or cost. You can peruse our detailed profiles for the cottage that appeals to you the most. Of course, you can also call us for our suggestions. We’ve been to every cottage on our roster, and we’re happy to help. Once you’ve made your selection, fill out our rental application and submit it to us.

Cottage Vacations is committed to providing cottage owners with convenient, stress-free cottage rental management at an affordable price. Using Cottage Vacations gives owners the confidence that their cottage is being represented by professionals. Owners can trust that we’re taking care of all the details, and that their property is being well-marketed and well-respected throughout the rental process.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:
- Huntsville, ON P1H 1G5: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Please describe your experience with different technology stacks or platforms.
- What motivates you to go above and beyond in customer service?

Education:
- Secondary School (preferred)

Experience:
- Administrative: 3 years (preferred)

Work Location: In person

📌 Operations & Quality Coordinator (Huntsville)
🏢 Cottage Vacations
📍 Huntsville