Operations Support Assistant

Location: Edmonton, AB

Department: Sales Department

Reports To: Sales Manager

Role Overview The Operations Support Assistant is an entry‑level support role that assists with day‑to‑day service intake, scheduling, quoting support, product handling, and basic technical sales assistance. This position plays a key role in ensuring client requests are captured accurately, internal teams are supported, and products and documentation are handled correctly.

This role is ideal for someone who would thrive in a fast-paced Managed Services Provider (MSP) or skilled services setting who is organized, reliable, customer‑focused, and eager to learn and apply their common sense, creative talent.

Key Responsibilities

Client Intake & Front‑Line Support

- Answer incoming phone calls and greet clients professionally
- Document client requests clearly and accurately in the ticketing (PSA) system
- Route requests to the appropriate internal team
- Schedule client appointments for support, service calls, or consultations
- Provide a positive, calm, and helpful first point of contact

Scheduling & Service Support

- Provide coverage and backup support for technician and project scheduling
- Assist with appointment confirmations, changes, and follow‑ups
- Help ensure service requests are recorded, prioritized, and assigned correctly

Sales & Quoting Support (Entry‑Level)

- Submit vendor bid and pricing requests for all available programs
- Assist in compiling standard client quotes using templates with documented guidance and common sense




- Track quote status and perform duties required to complete the task
- Support internal teams with sales administration and coordination

Technical Sales & Solution Support

- Provide guided support for standard technical offerings (e.g., workstation bundles, approved software, and licensing options)
- Gather and document client requirements to support sales and technical staff
- Work within predefined standards, templates, and checklists
- Escalate non‑standard, complex, or out‑of‑scope requests appropriately

Product Management & Inventory Handling

- Physically receive incoming stock shipments
- Cross‑check items received against packing slips and purchase orders
- Label, organize, and stage client orders for delivery or deployment
- Maintain orderly storage of inventory and client equipment
- Support warranty returns and vendor processes as directed

Administrative & Internal Support

- Maintain accurate records related to tickets, quotes, inventory, and scheduling
- Assist internal staff with general administrative coordination
- Support consistency, accuracy, and adherence to documented internal processes
- Other sundry duties as needed

Qualifications & Skills Required





- Strong attention to detail and organization
- Clear, polite phone and written communication skills
- Willingness to learn and follow documented procedures
- Ability to use sound judgement in their day-to-day tasks and interactions.
- Demonstrate a capacity for empathy, balancing the needs of your employer with the needs of our clients
- Basic computer proficiency and comfort using Microsoft 365
- Ability to manage multiple small tasks consistently

Preferred

- Experience in a similar environment using PSA tools, client site management tools, or related service delivery platforms
- Experience in customer service, office administration, retail, or warehouse environments
- Exposure to inventory handling or shipping/receiving
- Interest in technology, IT services, or professional services environments

Personal Attributes

- Reliable and punctual
- Friendly, professional, and approachable
- Comfortable asking questions and seeking clarification
- Takes pride in accuracy, organization, and doing things the right way
- Is willing to accept feedback and use it to improve personal processes and outcomes

Job Types: Full-time, Permanent Pay: $22.00-$25.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Profit sharing

Education:
- Secondary School (preferred)

Location:
- Edmonton, AB T6E 6T9 (required)

Work Location: In person

📌 Operations Support Assistant (Edmonton)
🏢 Aslan Computer Systems
📍 Edmonton