The OpportunityWe’re looking to fill an open role for an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team.Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Bilingual Customer Service Experience Representative is responsible for ensuring our customers receive exceptional service from knowledgeable, passionate people.Who you areYou constantly take time to learn about our products and processes because no matter how much training you get there is still so much to learn to become the kind of customer care professional we need and expectYou raise your teammates up by being an amazing, positive person that can be relied uponYou work hard but also have fun and think it’s cool to work for a digital company poised to disrupt an underserviced industryYou take initiative to learn independently and are proud of your ability to improveLastly, you think that customer service is nothing less than an amazing job that is an extremely important part of a company’s success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all about. If you feel the same way, please apply!What your day looks likeRespond to inquiries via telephone, email, or chat on our products and services in an productive, compliant, courteous, and professional mannerProvide exceptional customer experience,



take initiative to find creative solutions that make each customer’s experience feel personalAct as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlookDrive continuous improvement by identifying, suggesting and actively participating in process improvementUnderstand and apply department operating policies and proceduresYour experience and skillsIt helps if you’ve done this before, so if you have recently worked in a role where you were responsible for helping customers for over a year that is greatIf it was for a company that you can say really cared about customers and was known for that, even betterIf you were thought of as a top producer there, who was known for getting a lot of work done and leaving a trail of smiling, happy customers, then now we are really talkingIf it was in an inbound Contact Centre and/or a retail store, then you are still on trackIf you have any experience supporting business to business to consumer (we support credit unions, their members and our own customers) add another check markIf you have any experience in a digital company, you are really on trackBeing able to change is important as our hours can change and so can your scheduleWe use computers and other technology to do our jobs. You are technically savvyFluency (written and spoken)



in English and French is required to effectively communicate with partners, clients, and colleagues across CanadaIndustry and EducationA post‑secondary education is not required but if you have one in financial administration or services, that’s a plus!Also, a plus, but not required, would be completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)Experience in the financial services industry could help, especially if it was with a customer experience leaderWhy Aviso WealthAt Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.Competitive compensation package that rewards and recognizes individual contributionsExcellent health, dental and insurance benefits to meet the diverse needs of our employeesGenerous vacation time, fitness benefit, parental leave top‑up optionsMatching contributions to our retirement programCommitment to the continuous improvement of our staff through learning & development and an education assistance programRegular social events to foster teamworkEqual Employment OpportunityAviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.SalaryThis position is posted with an expected salary range of $53,000 - $63,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.#J-18808-Ljbffr

📌 Bilingual Customer Service Experience Representative - C$53,000 - C$63,000 A Year (Winnipeg)
🏢 Aviso Wealth
📍 Winnipeg