Restor Dental | Distillery District, Toronto | Full-Time | Competitive Compensation Based on Experience

Ideal for experienced dental administrators, treatment coordinators, or patient experience professionals who are passionate about hospitality, service, and relationship-building.

Help us create a dental experience people genuinely look forward to.

At Restor Dental, we're building a practice that places relationships, thoughtful care, and exceptional experiences at the center of everything we do.

We're looking for an experienced Patient Care Coordinator who understands that outstanding patient care starts long before treatment begins. The right person will be a natural relationship-builder, an exceptional communicator, and someone who takes genuine pride in helping people feel welcomed, supported, and cared for throughout their entire experience with our practice.

This is more than a traditional front desk role. We're looking for someone who is proactive, highly organized, and eager to contribute to a growing practice. Someone who notices opportunities, takes ownership, and consistently goes above and beyond for both patients and teammates.

If you're passionate about creating memorable experiences, building meaningful connections, and making a positive impact every day, we'd love to hear from you.

What You'll Do

Create Exceptional Patient Experiences

- Welcome patients and create a warm, professional, and personalized experience.
- Serve as the primary point of contact for patients in person, by phone, email, and text.
- Build meaningful relationships and help patients feel comfortable, informed, and supported throughout their care.
- Anticipate needs and proactively resolve issues before they become concerns.
- Handle patient inquiries and concerns with empathy, professionalism, and care.
- Help maintain an environment that is calm, organized, and hospitality-driven.

Coordinate the Patient Journey

- Manage appointment scheduling,



confirmations, recalls, and patient communications.
- Guide patients through every stage of their care journey, from their first inquiry through treatment completion and ongoing preventive care.
- Maintain accurate patient records and ensure all information is up to date.
- Support seamless communication between patients and the clinical team.

Scheduling & Practice Coordination

- Manage provider schedules to support both an exceptional patient experience and an efficient workflow.
- Proactively fill schedule openings and manage cancellations.
- Coordinate continuing care and recall programs.
- Follow up with overdue and inactive patients.
- Help maintain a productive, organized schedule that supports practice goals.

Treatment & Financial Coordination

- Review treatment plans, estimates, insurance information, and payment options with patients.
- Submit insurance claims, estimates, and predeterminations.
- Verify insurance coverage and assist patients in understanding their benefits.
- Process payments and maintain accurate financial records.
- Follow up on outstanding balances, insurance claims, and unscheduled treatment.

Contribute to Practice Growth

- Respond to new patient inquiries and help convert prospective patients into scheduled appointments.
- Follow up on outstanding treatment recommendations and support treatment acceptance.
- Identify opportunities to improve systems, workflows, and the overall patient experience.
- Assist with projects and initiatives that support the continued growth of the practice.




- Step in where needed and help fill gaps as the needs of the business evolve.

What We're Looking For Qualifications & Experience

- Minimum 3 years of dental administration, treatment coordination, or patient care coordination experience.
- Strong understanding of dental terminology, insurance, billing, and treatment coordination.
- Experience discussing treatment plans and financial arrangements with patients.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Comfortable with technology and quick to learn new systems.
- Experience with Oryx dental software is considered an asset.

Personal Qualities The ideal candidate is:

- Warm, professional, and genuinely people-focused.
- Highly organized, dependable, and detail-oriented.
- Proactive and comfortable taking initiative.
- Resourceful and solution-oriented.
- Confident communicating with patients and team members.
- Passionate about delivering exceptional service.
- Someone who naturally notices what needs to be done and takes ownership.
- Excited to contribute to a growing, patient-centered practice.

Why Join Restor Dental? At Restor Dental, you'll have the opportunity to be part of a practice that is intentionally building something different.

We're committed to creating exceptional experiences for our patients and fostering a supportive, collaborative environment for our team. You'll be empowered to contribute ideas, take initiative, and play a meaningful role in the growth and evolution of the practice.

If you're looking for a role where you can make a genuine impact and grow alongside a passionate team, we'd love to meet you.

To Apply

Please send your resume and a brief introduction to:

[email protected]

Benefits

- Dental care

Work Location: In person

📌 Patient Care Coordinator (Dental) (Toronto)
🏢 Restor Dental
📍 Toronto