- Serve as the technical configuration lead for AI-enabled People Services solutions - Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements - Design, configure, and optimize AI-enabled capabilities within Workday and related platforms - Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences - Act as a subject matter expert for Workday AI products and capabilities - Lead configuration design discussions, solution reviews, and technical impact assessments - Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout delivery - Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service - Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences - Participate in backlog refinement, sprint planning, estimation, and delivery planning - Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance - Assess upstream and downstream impacts across HR processes, data, security, reporting, integrations, and employee experiences - Support release planning, testing, defect triage, production validation, and continuous improvement - Partner with privacy, security, compliance, risk, and architecture teams on enterprise standards and governance - Provide technical leadership, coaching, and mentorship - Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations - Help shape responsible,



practical, and human-centered AI adoption across HR Requirements - 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise setting - Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities - Experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions - Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles - Experience translating ambiguous business requirements into scalable technical solutions and configuration designs - Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions - Strong analytical and problem-solving skills - Experience leading technical discussions with business stakeholders, architects, product teams,



and technology partners - Strong communication skills with the ability to explain technical concepts to non-technical audiences - Experience working in Agile delivery environments and supporting cross-functional product teams - Proven ability to manage competing priorities and navigate ambiguity - Experience configuring, designing, supporting, or evaluating Workday AI or Agentic AI capabilities, Workday Assistant, Workday Developer Agent, Workday Business Process Optimizer Agent, Workday Extend, Flowise, Microsoft Copilot, AI-powered workflow automation, prompt design, orchestration, knowledge grounding, or AI-enabled self-service solutions - Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field is listed as an asset/nice to have Core Competencies Demonstrates extensive expertise in Workday configuration and AI-enabled solutions, with a strong focus on translating business requirements into scalable technical designs. Proven ability to lead cross-functional teams and drive continuous improvement in HR processes and employee experiences. Highest-signal resume keywords - Workday Configuration - AI-Enabled Solutions - HR Process Optimization - Agile Delivery - Technical Leadership ATS Optimization Keywords Hard Skills - Workday Configuration - Business Processes - Security - Calculated Fields - Condition Rules - Notifications - AI-Powered Workflow Automation - Prompt Design - Orchestration - Integration Design Soft Skills - Analytical Skills - Problem-Solving - Communication Skills - Stakeholder Engagement - Mentorship Industry Keywords - Employee Experience - HR Service Delivery - Agile Methodology - Technical Documentation - Compliance Tools & Technologies - Workday AI - Workday Assistant - Workday Developer Agent - Workday Business Process Optimizer Agent - Workday Extend - Flowise - Microsoft Copilot

📌 People Services AI Solutions Lead (Toronto)
🏢 Jobtailor
📍 Toronto