OverviewMISSIONThe IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.Business Performance & OperationsDrive performance to consistently achieve sales targets and KPIs, maximize business profitabilityAnalyze performance to identify business needs and turn them into individual actions and objectivesLead the team to successfully implement and achieve business growth in new retail channelsEnsure operations comply with company policy while consistently improving the functioning of the boutique.Maintain boutique image according to the brand’s standardsBuild and maintain strong collaboration with stakeholders as well as office teamClient Experience & DevelopmentDemonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is providedLead the team to host clients with the ability to establish strong relationshipsExecute service excellence to increase client satisfaction and retain customer loyaltyEstablish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreachInfluence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experienceManage client database by applying IWC’s guidelinesPeople DevelopmentIdentify and recruit new talents, compose and retain a high performing teamLead by example demonstrating passion towards IWC, know our brand’s products, mission and valueConduct in-store training,



coaching and daily briefsBuild individual objectives and development plansConduct one-to-one coaching sessions to review performance and provide constructive feedbackOversee annual review process for boutique staff, assess team and individual performancesProfileStrong entrepreneurial spirit, leadership skills and sales skillsExcellent communicator who is passionate in building relationship and networking, with strong social skillsHigh emotional intelligence and general educationAbility to positively lead, coach and develop talents / team members from different backgroundsAbility to analyze selling reports, identify business trends, and react quickly to the needs of the businessStrong sense for client satisfaction, luxury experience, etiquette and human behaviorManifest customer centricity mindset in all aspects of the businessOpen and outgoing personalityTeam player with good interpersonal competences and empathyFluent in English and ideally one more relevant tourist language4-5 years of boutique management experience or equivalent experience in hospitalityApplicants with background in luxury retail or hospitality preferredWe Offer – CanadaEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability perks, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.Accommodation will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.Expected Salary Range: $90,000 - $110,000. Salary will be determined based on relevant skills and experience.At Richemont, We Craft the Future!#J-18808-Ljbffr

📌 Boutique Manager - C$90,000 - C$110,000 A Year (Toronto)
🏢 Richemont
📍 Toronto