Become a pivotal leader in Technical Engineering at Ingram Micro’s Mississauga office, working in a hybrid model. Your leadership will enhance support operations across Microsoft services.
In this Senior Manager role, you will take ownership of Microsoft support partnerships, ensuring accountability through well-defined contracts and operational excellence. Extensive knowledge of service level agreements, escalation pathways, and vendor management is essential. You'll guide a global technical support team in a agile environment.
Key Responsibilities:
• Manage end-to-end Microsoft contract processes • Establish and ensure adherence to vendor SLAs • Create structured escalation procedures and governance • Mentor a global team of technical support engineers • Engage collaboratively with internal and external stakeholders
Requirements: • Bachelor’s degree in computer science or IT • 8-10 years in enterprise support and vendor relations • Minimum 5 years in technical team leadership • Deep experience with Microsoft support frameworks • Strong communication and problem-solving skills
Lead the evolution of technical support at Ingram Micro and foster a high-performing team in Mississauga. #J-18808-Ljbffr