Personal Support Worker (PSW)

Recuperative Care

Non-union Title: Personal Support Worker – Zero-Hour Relief

Available to work all shifts, including days, afternoons, overnights, weekends, and holidays on a rotating basis

Program: Recuperative Care (Lead Agency - Gateway, in partnership with REACH Niagara)

Reports To: Team Manager / Team Supervisor

Work Hours: shift work includes days, afternoons, overnights, some weekends, holidays

Rate of Pay: $23.27 – $26.21

Role Types: Various

New Positions

Contract End Date: March 31, 2027

About Marathon Community Services (formally, Gateway Residential and Community Support Services)

Mission

Through a person-centred approach, we empower individuals to live lives of their choosing. To be independent in their way and housed safely and affordably.

Vision

We envision a future free from barriers, where all people are valued, connected and empowered to reach their full potential.

Values

Respect – We treat everyone with dignity and kindness, recognizing the inherent worth of people

Inclusion – We honour diversity and actively work to ensure everyone feels seen, heard and valued

Compassion – We meet each person with empathy, understanding that everyone’s journey is unique

Empowerment – We support people to make informed choices, take charge of their own growth and persevere in the face of life’s challenges

Job Summary The Personal Support Worker (PSW) provides compassionate, client-centered care to individuals recovering from illness, injury, or hospitalization in a recuperative care setting. Working as part of an interdisciplinary team, the PSW supports clients with activities of daily living (ADLs), promotes health and safety, and contributes to stabilization and recovery.

Responsibilities

Personal Care and Daily Living Support

Assist clients with activities of daily living including bathing, grooming, dressing, toileting, and mobility

Support safe transfers and ambulation using appropriate techniques and/or equipment

Assist with meal preparation and service, feeding, and hydration

Health Monitoring and Clinical Support

Observe and report changes in client condition (physical, mental, behavioral) to nursing staff

Assist with medication administration and reminders (as delegated)

Support wound care or recovery protocols under supervision

Monitor vital signs and blood pressure where required

Respond to medical emergencies when required

Recuperative and Transitional Care Support

Support clients transitioning from hospital to stable housing or community care

Reinforce discharge plans and recovery goals

Encourage rest, recovery, and adherence to care plans

Assist clients in attending medical appointments or follow-ups

Social, Emotional and Trauma-Informed Support

Provide companionship and emotional support to reduce isolation

Build trusting relationships using a trauma-informed, harm-reduction approach

Support clients with mental health, substance use, or complex social needs

Environmental and Safety Support

Maintain a clean, safe, and infection-controlled workplace

Perform light housekeeping duties (laundry, room cleaning,



bed making)

Follow PPE, infection prevention, and occupational health and safety protocols

Documentation and Team Collaboration

Accurately document care provided and client observations

Communicate effectively with nurses, case managers, and support staff

Participate in team meetings and care planning

This position description reflects the general duties of the position, but it is not intended to be a detailed description of all duties that may be inherent in the position. Personal Care Workers may also be asked to perform other duties as required or assigned.

Requirements

· Personal Support Worker Certificate from an approved program

· Minimum one-year experience working in healthcare, supportive housing, homelessness services, shelter services, mental health, addictions, or community-based care preferred

· A valid G drivers’ license with a reliable vehicle and permission to carry rider attached with 2-million-dollar liability

· Must possess a valid First Aid/CPR certification that does not expire within the probationary period. If certification expires, the employee is responsible for all renewal costs

· Non-Violent Crisis Intervention Training

· Availability to work days, afternoons, overnights, weekends and holidays

· Knowledge of harm reduction, mental health, and addiction is an asset

· Strong interpersonal, communication, and documentation skills

· Knowledge of homelessness service system and outreach community resources

· Good organizational, problem solving, time management and prioritizing skills

· Ability to work independently and as part of a team

· Excellent interpersonal skills with good oral and written skills

· Understand and work within a person-centered approach, maintaining political and cultural sensitivity

· Strong morals and ethics, along with a commitment to staff and client privacy

· Demonstrated ability to function within and contribute to a fast-paced team environment

· Demonstrated commitment to ongoing professional education

· Ability to safely perform physical duties including lifting, transferring, repositioning clients, prolonged standing and walking

· Ability to work under minimal supervision

· Bi-lingual in both French and English is an asset

Police Clearance and Vulnerable Sector Check Requirements To ensure the safety of the individuals we serve, all successful candidates for this position will be required to provide a Police Clearance and Vulnerable Sector Check from their local police service. A clear Vulnerable Sector Check is a condition of employment. Any prior convictions or offenses (outside the scope of the Vulnerable Sector Check) will be assessed in accordance with applicable privacy and human rights legislation.





A criminal record may be considered in the hiring decision, in accordance with the Ontario Human Rights Code. Applicants will have the opportunity to discuss any relevant information once the check is requested.

Work Conditions

Working directly with individuals experiencing homelessness

Working directly with individuals experiencing addictions

May be exposed to situations requiring infection control and management

May be exposed to severe wounds, injuries, amputations

Interacts with residents, family members, staff, visitors, government agencies/personnel under all circumstances

Works in a rapid-paced environment with changing priorities and competing demands

Exposure to emotionally demanding situations involving illness, trauma, mental health challenges, substance use, grief, crisis, and end-of-life issues

May encounter challenging behaviours including verbal aggression, emotional dysregulation, and crisis situations requiring de-escalation techniques

Frequent bending, reaching, lifting, transferring, repositioning, and supporting client mobility

Manual dexterity is required to use desktop computers and peripherals

May be exposed to infectious waste, bodily fluids, communicable diseases, and other occupational health and safety hazards

May be exposed to environments that have cigarette smoke, drug paraphernalia or illegal substances

Required to work evenings, weekends, statutory holidays, and additional shifts as operationally required

Additional Information

AI Use Disclosure (Ontario Employment Standards Act – ESA)

In accordance with Ontario’s Employment Standards Act and related job posting requirements, this employer does not use artificial intelligence (AI) technology to screen, assess or select applicants at any stage of the recruitment or hiring process. All applications are reviewed by our hiring team.

Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Gateway is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity, and it is our priority to ensure a barrier-free recruitment and selection process.

If you are contacted for an interview, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially. We thank all respondents for their applications but only those selected for an interview will be contacted.

Pay: From $23.27 per hour

Expected hours: No more than 35.0 per week

Benefits

- Casual dress
- On-site parking

Application question(s):
- Email Address
- Phone

Education:
- Secondary School (required)

Experience:
- working in healthcare, supportive housing,: 1 year (required)
- homelessness services, shelter services, mental health: 1 year (preferred)

Licence/Certification:
- G Driver's license not G1 or G2 (preferred)
- PSW Certificate (required)
- CPR First Aid Level C + AED (preferred)
- NVCI (preferred)

Work Location: In person

📌 Personal Support Worker Relief (Niagara Falls)
🏢 Marathon Community Services
📍 Niagara Falls