About the Role

We're looking for a welcoming, organized, and compassionate Physiotherapy Assistant (PTA) / Receptionist to join our healthcare team!

The primary role of this position is to work as a Physiotherapy Assistant (PTA), supporting our physiotherapists with day-to-day patient care and helping ensure treatments run smoothly and efficiently. Front-desk and reception duties will be handled as needed to support the clinic and provide coverage when required.

This is a great opportunity for someone who enjoys working with people, takes pride in providing excellent patient care, and is comfortable supporting both clinical and administrative responsibilities when needed.

In this role, you'll be an important part of creating a positive patient experience. You'll primarily support our physiotherapists with patient care, treatment preparation, and clinic flow, while also helping with front-desk responsibilities when required. We're looking for someone who is reliable, professional, approachable, and enjoys being part of a collaborative team.

We value someone who is flexible, adaptable, and comfortable multitasking. Our clinic can be busy at times, so we're looking for a team member who can confidently transition between PTA duties and front-desk responsibilities when needed, prioritize tasks, and stay calm and positive without feeling overwhelmed or pressured.

What You'll Do

Physiotherapy Assistant — Primary Responsibilities

- Assist physiotherapists with preparing treatment areas and equipment.
- Provide support during therapy sessions as directed by the physiotherapist.
- Assist with patient care and help patients feel comfortable throughout their treatment.
- Help coordinate patient flow throughout the clinic.
- Keep treatment areas clean, organized, and welcoming while following appropriate health and safety standards.




- Work closely with the clinical team to help coordinate patient care, follow-ups, and appointments.
- Use medical terminology appropriately when documenting patient interactions and updating records.
- Support the physiotherapy team with various day-to-day clinical tasks as needed.
- Help create a positive and supportive experience for every patient.

Front Desk / Reception — As Needed

- Welcome patients with a warm and friendly attitude and help them feel comfortable when they arrive.
- Schedule appointments, manage cancellations, and assist with coordinating patient flow throughout the clinic.
- Use JANE App to manage patient appointments, scheduling, billing, and other administrative tasks.
- Process payments and assist with insurance and billing-related inquiries.
- Maintain accurate and up-to-date patient records, including intake forms, treatment documentation, and billing information.
- Answer phone calls, respond to patient inquiries, and handle correspondence in a professional and helpful manner.
- Keep the reception area clean, organized, and welcoming.
- Provide front-desk coverage when needed to help keep the clinic running smoothly.
- Support the team with other administrative and day-to-day clinic tasks as required.

What We're Looking For

- Previous experience as a Physiotherapy Assistant or in a healthcare or clinical setting is an asset.
- Experience using JANE App for appointment scheduling, patient management, and billing is highly preferred.
- Familiarity with patient care practices, medical terminology, and healthcare protocols.




- Experience in an acute care or fast-paced healthcare environment is an advantage.
- Comfortable handling payments, billing, and insurance-related administrative tasks.
- Robust communication and interpersonal skills, with a genuine ability to connect with and support patients.
- A flexible and adaptable team member who is comfortable taking on different responsibilities throughout the day.
- Ability to multitask, prioritize tasks, and remain calm and organized during busy periods.
- Someone who enjoys variety in their work and can transition between clinical/PTA responsibilities and front-desk duties when needed with a positive attitude.
- Excellent organizational skills and attention to detail.
- A positive, dependable, and team-oriented attitude.
- High school diploma or equivalent; additional healthcare administration, Physiotherapy Assistant, or related training is an asset.

Why Join Us? We believe that a great patient experience starts with a excellent team. We're looking for someone who is passionate about helping others, enjoys working in a collaborative environment, and wants to make a meaningful difference in patients' day-to-day experience.

If you're friendly, dependable, adaptable, and organized, and you enjoy a role where your primary focus is physiotherapy assistance and patient care, with front-desk responsibilities when needed, we'd love to hear from you!

If you enjoy working with people, helping your team, and taking on different tasks without feeling overwhelmed, this could be a great fit for you.

Come join our team and help us create a welcoming, supportive, and positive environment for both our patients and our staff.

Pay: $18.00-$20.00 per hour

Expected hours: 30.0 per week

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Physiotherapist Assistant / Receptionist (Scarborough)
🏢 KIROMEDICA Health Centre
📍 Scarborough