Become a vital part of Teleperformance as a Real Time Analyst in Midtown Toronto, ensuring service levels are met in office. Monitor operations and work closely with management to drive performance excellence. This full time role requires a proactive approach to handling real-time operations, making necessary adjustments to align with service goals. You will actively participate in monitoring floor activities and collaborating with teams to maintain effective operation throughout your shift. Key Responsibilities:
Manage service-related escalations and issues
Document and communicate real-time operations data
Guarantee analyst availability on phones as per business guidelines
Perform ongoing queue monitoring and report findings
Engage with clients to manage service dynamics Requirements:
High School Diploma and MS Office proficiency
Strong analytical skills with report evaluation ability
Self-motivated with minimal supervision needed
Knowledge of IEX and Genesys is beneficial
Versatile shift availability and effective communication skills Channel your analytical strengths and service commitment at Teleperformance in this rewarding Real Time Analyst role. #J-18808-Ljbffr

📌 Real Time Analyst In Midtown Toronto
🏢 TP Canada
📍 Toronto