Become a Remote Retention Expert with Cogeco, enhancing customer loyalty by managing inquiries and delivering tailored solutions. Drive satisfaction and resolve issues effectively. This home-based role requires you to engage with customers looking to downgrade or disconnect services while focusing on maximizing all retention opportunities. Strong negotiation skills will be key as you work to meet and exceed targets while promoting the advantages of Cogeco products. Cultivate genuine relationships through your commitment to exceptional service. Key Responsibilities:
Manage customer downgrades or disconnect requests professionally
Build value by resolving issues and promoting service advantages
Call customers proactively to maximize sales opportunities
Provide customized solutions and meet quality KPIs
Address billing inquiries and troubleshoot escalated issues Requirements:
High School Diploma required; post-secondary is a plus
Minimum of 1 year experience in customer care preferred
Proven ability in customer service and negotiation
Robust verbal and written communication skills
Flexible availability for diverse shifts as needed Utilize your retention skills at Cogeco to create exceptional customer experiences. #J-18808-Ljbffr