Enhance customer engagements as a Manager in Customer Resiliency Operations at Capital One Canada, based in Toronto. Focus on cutting-edge solutions for customer challenges.In this pivotal role, you will lead the Customer Resiliency Operations team at Capital One Canada. Located in downtown Toronto, you'll be responsible for managing a team of associates and external collection agencies while driving strategic initiatives that improve customer outcomes. Your leadership will ensure compliance and optimize recovery performance during sensitive customer interactions.Key Responsibilities:
Directly manage and coach Operations Associates for optimal results
Develop a strategic vision for agency and law firm programs




Champion new technologies to enhance operations
Drive performance through analysis of operational metrics
Ensure compliance with service level agreements and regulationsRequirements:
10+ years of relevant work experience in operations
5+ years in a cross-functional setting
Proven outsourced supplier management experience
Expertise in workforce modeling and budgeting
Robust analytical skills with data presentation proficiencyLead the charge in transforming customer experiences at Capital One Canada.#J-18808-Ljbffr

📌 Manager Of Customer Resiliency Operations Toronto
🏢 Capital One
📍 Toronto