Enhance your career as a Customer Support Officer with a leading superannuation fund in Melbourne CBD. Provide essential support through phone, chat, and email while ensuring members receive accurate information.
You will address inquiries from members, employers, and third parties, taking ownership to ensure resolutions. The role offers a mix of straightforward and complex situations, requiring strong communication skills and empathy. You'll start onsite before transitioning to a hybrid setup with remote work options after training.
Key Responsibilities:
• Support members and employers via phone, chat, and email
• Own inquiries from initiation to resolution for efficiency
• Educate members clearly for informed decision-making




• Handle both simple and sensitive inquiries professionally
• Follow up through outbound calls for wider business support
Requirements:
• Experience in customer-facing roles, preferably in financial services
• Robust verbal and written communication skills
• Ability to build rapport and guide conversations effectively
• Resilience and empathy in challenging discussions
• Attention to detail and commitment to accuracy
Become a vital part of a supportive team while navigating the superannuation landscape successfully.
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📌 Customer Support Officer in Superannuation (Victoria)
🏢 Weploy
📍 Victoria