OverviewThe Global Fund Solutions Manager is responsible for leading transformation and business process optimization initiatives across our fund administration and operation teams. This role focuses on evaluating current‑state processes, identifying improvement opportunities, and delivering scalable solutions through process redesign, technology enablement, and organizational alignment.The position requires a strong combination of operational expertise, analytical problem‑solving, and experience with automation and emerging AI capabilities.Position ResponsibilitiesBusiness Transformation & Process Optimization (Primary)Partner with stakeholders to understand business priorities, challenges, and operational pain pointsAnalyze end‑to‑end workflows to identify opportunities for process improvement, automation, and organizational optimizationLead structured problem‑solving, including root cause analysis and solution designDevelop business cases, project charters, and implementation plans to support transformation initiativesDrive standardization, simplification, and scalability across fund operationsDevelop and document current and future state processes (process maps, SIPOC, RACI)Technology & AI EnablementIdentify opportunities to leverage automation and workflow tools to improve efficiencyLead evaluation and adoption of AI‑enabled solutions (e.G., copilots, intelligent automation, agent‑based solutions)Partner with technology and development teams to deliver scalable solutionsProject Delivery & Change ManagementLead or support multiple initiatives from planning through executionManage timelines, risks,



and dependenciesDrive stakeholder alignment and support adoption of new processes and toolsStakeholder ManagementBuild strong cross‑functional relationships across operations, technology, and leadershipCommunicate clearly with senior stakeholders on objectives, progress, risks, and outcomesInfluence decision‑making through data‑driven insights and recommendationsRequired Qualifications7+ years of experience in asset management or financial services, including fund operations, consulting, compliance, or auditExperience in process improvement, transformation, or operational excellence initiativesStrong understanding of fund administration and operational workflowsExperience with process improvement methodologies (e.G., Lean, Six Sigma)Working knowledge of automation tools (e.G., Alteryx, Microsoft Power Platform), with ability to identify use cases and partner with technical teamsStrong familiarity and practical experience applying AI in an operational or business contextStrong analytical, problem‑solving, and business analysis skillsDemonstrated project management and delivery experienceStrong communication and stakeholder management skillsAbility to influence without direct authorityResults‑oriented mindset focused on efficiency, risk reduction,



and value creationAbility to manage multiple priorities in a quick‑paced environmentBenefits OverviewEncouraged to learn and grow a career of choiceFlexible environment supporting well‑being and inclusionOpportunity to contribute to a global team shaping the futureBenefits DetailsManulife/John Hancock provides a range of customizable benefits including health, dental, vision, mental health, short‑ and long‑term disability, life insurance, adoption and bereavement coverage, and wellness programs. Employees also have access to flexible savings plans such as 401(k) and a global equity bonus plan with matching contributions, as well as financial planning and education resources. Paid time off includes up to 11 holidays, 3 personal days, 150 vacation hours, and 40 sick hours annually (or more when required by law).EEO StatementManulife es un empleador que ofrece igualdad de oportunidades. En Manulife/John Hancock valoramos nuestra diversidad y trabajamos para crear un entorno laboral inclusivo y sin discriminación por motivos de raza, ascendencia, origen, color, religión u otras bases protegidas por la ley.Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Para solicitar una adaptación razonable, envíenos un mensaje a [email protected], MassachusettsWork FormatHíbridoSalary Range$92,475.00 USD - $160,290.00 USD#J-18808-Ljbffr

📌 Manager, Global Fund Solutions (Transformation) - $92,475 - $160,290 A Year (Winnipeg)
🏢 Manulife/John Hancock
📍 Winnipeg