Coordinator, Store Implementations & IT SupportContractEmployee Type: ContractFull-Time/Part-Time: Full-TimeCompensation: up to CAD 30 - hourlyIndigo is a physical and digital place inspired by books, ideas, beautifully designed lifestyle products, and the people who help make it happen. Indigo is our customer 's happy place for joyful moments of discovery and to connect with people who share a passion for reading and ideas.KEY DELIVERABLESCustomer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%Incident tickets: All Cherwell tickets must be acknowledged and resolved within the set SLA. Measurement: 95%Support retail store IT initiatives within budget and scheduleKEY ACCOUNTABILITIESFunctionalResponsible for IT tasks related to store renovations, store relocations, store closures, store MACs and other retail initiatives/projects within budget and schedule:Procure all IT store equipment requiredAssist with store implementation documentationCoordinate IT steps as related to all store infrastructure movementsResponsible for managing IT hardware staging and builds for Retail Projects performed by the team when requiredAssist team members with Retail/Construction projects when requiredEnsure timely and clear communication to IT and store management, technology teams,



PMs and participating vendorsTrack all asset movement in terms of technology infrastructure and provide to owner of asset managementArrange for cost-effective and timely disposal of de-commissioned store equipment in accordance with the company 's policies.Providetimely intermediate to advanced end-user hardware support for StoresEnsure all incidents are properly logged and resolved within Cherwell as per the predetermined OLAs and SLAsManage IT vendors that are working on behalf of Indigo IT; this includes, but is not limited toEnsuring communicated timelines and schedules are being metEnsuring the vendor pricing adheres to approved rates, andEnsuring that the vendors are performing to Indigo 's expectations and standardsSupport the execution of projects as neededAct as an advocate for the customer by placing them at the forefront of all decision-making and design processesProactively identify and anticipate customer expectations and needsEmbrace and seek out technology that creates high tech and high touch solutions for Indigo 's customersChallenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve themPeopleCollaborate with others to drive flexible and iterative solutions,



quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedbackCulturalModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and/or the organizationSCOPEReports to: Manager, Store Provisioning and Home Office SupportManager once Removed (MOR): Director, Store and Home Office IT SupportKEY RELATIONSHIPSInternal: HO users, Retail Operations, Construction, Store Design, Store Development, IT Teams, IT Service Support CentreQualifications / Work ExperienceUniversity or College degree in Computing Science or BusinessMinimum of 2 years working experience with an IT support position in a retail environmentMinimum of 2 years of managing projects and IT vendorsHigh level of professionalism in conduct and communicationStrong interpersonal skills with the ability to lead and influence peer groupsExcellent written and verbal communication skillsDemonstrable track record of communicating with and managing expectations of customers and stakeholdersHigh degree of proficiency in Microsoft Office toolsStrong troubleshooting skillsReadiness to work flexible hours as requiredAbility to multi-task and prioritize workStrong analytical and problem-solving skillsExcellent team playerOtherThis posting is for a current prospect within Indigo.#J-18808-Ljbffr

📌 Coordinator, Store Implementations & It Support - C$30 An Hour (Winnipeg)
🏢 Indigo
📍 Winnipeg