Elevate your career with the City of Kawartha Lakes as an IT Service Desk Supervisor in Lindsay, ON. Focus on enhancing service operations and leading a dedicated support team to deliver superior IT services in a hybrid setting.In this pivotal role, you will oversee the daily activities of the IT Service Desk while ensuring effective management of incidents and service requests. With a robust emphasis on user experience and process improvement, you will guide your team toward achieving high service quality. Your insights in operational leadership will contribute to strategic planning and the successful implementation of IT projects.Key Responsibilities:
Direct daily operations of the IT Service Desk and incident resolution
Ensure effective categorization and prioritization of service requests




Foster a culture of consistent service delivery among support staff
Utilize feedback to enhance service desk processes and tools
Handle the administration of mobile devices according to standardsRequirements:
Degree in Computer Science, IT, or a similar area
At least five years in a technical support role
Preferably ITIL certified or have equivalent experience
Proficient in Microsoft environments and ticketing systems
Meet Ontario Class “G” Driver’s Licence requirementsLead your team to provide exceptional IT support services to the community of Kawartha Lakes.#J-18808-Ljbffr

📌 Lead It Service Desk Supervisor Role Kawartha Lakes (Canada)
🏢 City of Kawartha Lake
📍 Canada