Job DetailsJob Title:Bilingual Case ManagerJob Number:J0526-0254Job Code:09B026Job Category:Social ServicesLocation:On-site: 362 Montreal St.Bargaining Unit:CUPEJob Type:Full TimeEmployment Type:ReplacementNumber Of Positions:1Hours Of Work:35 hrs/wkSalary:$32.36 - $40.33/HourDate Posted:June 2, 2026Closing Date:June 28, 2026The RoleUnder the general direction of the Ontario Works Supervisor(s), the Bilingual Case Manager provides Ontario Works case management duties: completion of applications, determination of eligibility, development of participation agreements consistent with outcome-based measures, compliance monitoring, and related client service and administrative functions.What You'll DoEffectively manage and administer caseloads; provide client support,complete applications, determine eligibility and entitlement, conduct offsite visits, monitor compliance, and respond to inquiries.Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.Develop and deliver Employment Assistance program strategies as required, to meet the needs of participants with specific and/or multiple barriers.Ensure decisions comply with Ontario Works legislation, local policies and other related regulations and directives.Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.Inform participants of the services provided by the Housing & Social Services Department.Perform all related administrative functions.Other related duties as assigned.Note:



Above duties are representative of a typical position and are not to be construed as all-inclusive.Meet Your DepartmentWe help individuals in financial need access support and work toward self-sufficiency through the Ontario Works program. Our team provides case management, employment services, and financial assistance, connecting people to resources that promote stability and sustainable employment.To Qualify, You'll Need3 year diploma.Two (2) years of Human Services case management experience in a complex and fast paced work workplace, preferably in a Provincial or Municipal Public service sector.Preference will be given to those candidates with direct Case Management experience in the Housing and Social Services department.Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.Bilingual in English and French languages both written (French tested at the Intermediate level) and verbal (French tested at the Advanced level).Comprehensive knowledge of the Ontario Works Act and Regulations.Knowledge of MFIPPA and ability to observe Confidentiality requirements in all applicable matters.General knowledge of other related legislation including ODSP Act and regulations.Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de‑escalate conflict.Effective communication skills both, written and verbal, proficient in mathematics,



knowledge of community agencies.Effective work management skills including the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests.Knowledge and experience working with web based social assistance technology, preferably the Province of Ontario's Social Assistance Management System.High proficiency in MS Office applications including Outlook, Word, Excel database skills, and keyboarding skills.Valid Class 'G' Ontario Driver's License is preferred.Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check.BenefitsOMERS defined pension planVacation entitlementsEmployee wellness and assistance programs and resourcesOngoing training and education opportunitiesFlexible work arrangementsCorporate perks such as discounted transit and fitness passesLearning & development resources and networksRelocation assistance and local resourcesLegal and EEO StatementsAccommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at [email protected] personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.#J-18808-Ljbffr

📌 Bilingual Case Manager - C$32.4 - C$40.3 An Hour (Winnipeg)
🏢 City of Kingston
📍 Winnipeg