LocationFort McMurray, Alberta, CanadaHours & Line of Business15 hours per weekLine of Business: Personal & Commercial BankingPay Details22.50 - 28.33 CAD per hourJob OverviewAt TD Canada Trust, the Customer Experience Associate builds deep customer relationships, performs customer service transactions, and provides information and advice on services, products, and solutions to existing or prospective TD customers.ResponsibilitiesProcess financial transactions like deposits, withdrawals, and bill payments, following standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.Understand and determine customer needs to recommend solutions specific to those needs, exercising discretion with confidential matters.Respond to and resolve customer concerns using standard procedures and escalating non-standard activities, when necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.Assist the team by respecting coworkers, staying dedicated,



and keeping everyone up-to-date on the status of routine activities.Deliver quality customer experiences and recommend operational improvements where opportunities exist for operational excellence.QualificationsHigh school diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Strong administrative, organizational, planning and time‑management skills to work in a fast‑paced environment.Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle multiple tasks and changing priorities.A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.Legal NoticePlease be advised that this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own set of regulations and requirements.AccommodationYour accessibility is significant to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.#J-18808-Ljbffr

📌 Customer Experience Associate - C$22.5 - C$28.3 An Hour - Part Time (Wood Buffalo)
🏢 TD CANADA TRUST
📍 Wood Buffalo