Team Lead Responsibilities

Team Lead links the leadership team and sales associates by assisting in operational functions, motivating the team to exceed goals, reporting directly to the Store Manager. The role provides support and coverage to the Store and Assistant Managers in their absence, modeling selling and customer service behaviors to promote a consistent, exceptional in‑store experience.

Qualifications
1+ years related experience in a retail apparel environment; luxury retail experience a plus
Proven ability to lead a sales team; viewed as a leader among peers
Proven experience with POS management, daily banking procedures, and submitting timely reports
Robust organizational and problem‑solving skills
Passion for upholding an exceptional customer experience
Collaborate with others yet be self‑motivated
Available for diverse weekly shifts, including weekends, closing, holidays

Impact You’ll Have
Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge




Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
Assist store management in conducting new associate onboarding and training
Coach associates on customer service fundamentals and provide positive feedback
Assist in resolving customer service matters
Oversee and delegate tasks to the team to maximize efficiency of store operations
Communicate individual and/or team performance feedback to store management
Ensure the team receives scheduled breaks and/or meal periods
Create an open outward communication on the sales floor
Ensure adherence to all company policies, procedures and guidelines
Perform opening and closing procedures, and any inventory duties as directed

Why Join Roots

Roots is not only a brand, it’s a culture and lifestyle. We look for agile individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.
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📌 Team Lead Retail Barrie
🏢 Roots
📍 Barrie