Become the technical backbone of customer satisfaction at Mecatherm as a Product Support Engineer. Focus on remote support for MECATHERM and ABI equipment to enhance operational efficiency. In this role, you'll be the first contact for technical issues and play a crucial role in ensuring minimal downtime for our customers.

As a Product Support Engineer with a focus on the Service Control Hub, you will implement alert-handling procedures, create health reports, and enhance the MyMecatherm tool. You'll collaborate with internal teams and provide field support to ensure high-quality service delivery. Key Responsibilities:

- Establish alert-handling procedures for efficient resolution
- Deliver proactive health reports to customers




- Perform remote diagnostics and prioritize incidents
- Serve as MyMecatherm Key User for improvement feedback
- Coordinate with sales and support teams for seamless operations Requirements:
- Diploma in Electrical Engineering or related field
- Minimum 5 years in a similar role
- Experience with automation tools (SIEMENS, ROCKWELL)
- Knowledge of networking protocols and drive systems
- Robust organizational and communication skills Utilize your technical expertise to strengthen customer support and ensure equipment reliability at Mecatherm.

📌 Product Support Engineer at Mecatherm (Richmond Hill)
🏢 Wainbee
📍 Richmond Hill