Drive customer satisfaction at Purolator as a Bilingual Customer Care Agent in Moncton, Recent Brunswick. You'll address inquiries, schedule services, and resolve complaints in a lively call center. This role demands a commitment to excellent communication and a robust ability to adapt to changing situations. You will manage customer requests, confirming details and ensuring accurate information is provided about shipments and procedures. Your contributions will directly influence customer experiences and satisfaction levels. Key Responsibilities:
Manage pick-up request scheduling
Provide accurate transit time information
Listen to and document customer concerns
Direct customers effectively to relevant departments
Complete all necessary customer service documentation Requirements:
Excellent communication skills required
Proven ability to work well under pressure
A proactive, positive attitude
Basic geography knowledge necessary
Bilingualism is preferred; multifunctional skills are advantageous Provide exceptional support to Purolator's customers while enhancing your career in customer service. #J-18808-Ljbffr