Staff Technical Lead - Billing Revenue ManagementLocation: Burnaby, BC, CA Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA Vancouver, BC, CAJobs by Category: Technology SolutionsJob Function: TechnologyStatus: Full TimeSchedule: RegularJoin our team and what we’ll accomplish togetherBilling is one of the most consequential touchpoints a customer has with TELUS — and one of the least loved. Our ambition is to change that: to reimagine billing as something customers actually trust, where their bill is explicit, accurate, and never a source of frustration or doubt.That means more than modernizing the technology. It means rethinking the systems, processes, and engineering practices that sit behind every invoice, every account interaction, and every payment — calculating charges, generating bills, managing accounts, and reconciling revenue across millions of customers. The estate is complex, largely 20+ years old, and under active transformation.As an L5, you are the senior engineering presence across the billing domain — hands‑on technically, and accountable for elevating the engineers around you. You report directly to the Director in the Billing Revenue Management domain, operate across multiple teams without direct reports, and influence through credibility and craft.What you’ll doDesign, build, and operate systems across the billing lifecycle: charge calculation, invoice generation, account management, network mediation, usage charging, and payment processingDecompose and modernise application components into maintainable, internally‑owned services — reducing technical debt and improving system reliabilityEnsure accuracy, auditability, and reconciliation across billing workflows; own the quality bar foryour subsystemsDebug and resolve complex cross‑system issues in production; lead root cause analysis and implement durable fixesOperate with ownership: stay close to the code, monitor system health, and respond to production issuesPrototype new ideas and solutions, review and improve design and code across the teamsAI‑augmented engineeringUse AI development tools daily as part of your coding workflow – code generation, test coverage, code comprehension, documentationExperiment with AI‑assisted approaches to billing problems (e.G., using LLMs to understand code,



accelerating test writing)Share learnings with your team about what works and what doesn’t; help teammates adopt tools that genuinely improve their deliveryCoaching & mentoringMentor junior or mid‑level engineers on the team; grow their billing domain expertise and engineering judgmentRun code reviews as learning opportunities — provide constructive feedback, explain the “why” behind standards, and help engineers understand trade‑offsPair program on complex problems; transfer knowledge directly through hands‑on workLead occasional design discussions or post‑incident reviews where the team learns togetherBuild internal documentation (wikis, playbooks, runbooks) to reduce reliance on vendor expertise and make billing knowledge accessible to the teamCharging & Mediation integrationOwn integration quality between upstream charging and mediation systems that feed the billing pipelineDebug cross‑system issues; ensure data flowsaccurately from charging through to billingProvide input on system design decisions that affect downstream billing workflowsWhat you bring7+ years hands‑on engineering with production ownership of complex, high‑volume systemsDemonstrated comfort working in environments; you reduce ambiguity rather than avoid itStrong foundation in distributed systems: eventual consistency, event‑driven architecture, high‑availability designExperience with billing, financial, or revenue systems is a strong assetCloud‑native fluency on GCP (Kubernetes, Pub/Sub, Dataflow, BigQuery, Cloud SQL) and IaC/DevOps practicesYou genuinely enjoy helping other engineers grow – through code reviews, pairing, design discussions, or documentationAbility to explain complex concepts clearly and help engineers develop both technical depth and ownership mindsetExperience mentoring junior or mid‑level engineers (doesn’t need to be formal; could be peer mentoring, tech lead experience,



or guild leadership)Hands‑on engineer who stays close to the code and the systems you own — not delegating away the interesting problemsOperates with ownership and transparency – surfaces problems early, shares context freely, builds trust through consistent deliveryComfortable learning new domains quickly; billing may be new to you, but you pick up complex systems rapidlyOpen to experimenting with AI development tools; comfortable integratingthem into your workflow without needing to be an expert firstGreat‑to‑havesDirect experience with various vendor billing platformsBackground in telecom, utilities, or regulated billing environmentsExperience mentoring engineers at a company or within a technical guild/communityGCP Professional certifications (Cloud Architect, Data Engineer)Salary Range: $109,000-$202,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in office, virtually or a combination of both, based on the role’s requirementsGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more.We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Staff Technical Lead - Billing Revenue Management - C$109,000 - C$202,000 A Year (Winnipeg)
🏢 Telus
📍 Winnipeg