Office of the Vice Provost, Academic – InternationalCUPE, Regular, Full-timeInternal applicants from CUPE Local 3799 will be given priority consideration.Reporting to the Director, International (DI), the International Student Administrative Coordinator (ISAC) is the functional supervisor for international student services at the University of Northern British Columbia (UNBC). The ISAC acts as the International Centre’s subject matter expert on international student services, coordinates and supports the work of international team members, and leads on escalated international student concerns.The ISAC liaises with the university community and provides guidance on processes related to visiting international students, researchers, faculty, exchange and short‑term students, including support on business processes and institutional responsibilities. The ISAC coordinates projects within the International Centre that relate to international student experience, ensuring collaborative efforts are made to support students from recruitment through to degree completion.The ISAC is responsible for administering the International Exchange Program including overseeing inbound and outbound applications and coordinating supports and services for students from admission to departure.ResponsibilitiesLeadership and CoordinationProviding day‑to‑day functional supervision for international staff. Monitoring team workload, setting priorities, assigning tasks, and ensuring deadlines are met.Serving as lead contact for escalated international student concerns, triaging matters, coordinating responses, and ensuring timely resolution.Collaborating with the DI on department planning, scheduling, training, and coverage to meet cyclical demands.Monitoring and recommending business practice enhancements to support operational efficiency and productivity in international service delivery to meet university and departmental needs.Coordinating International Centre projects that enhance the international student experience.Overseeing communication plans, website content, manuals, forms, and templates, to ensure consistency and alignment with other Enrolment Services teams.International Exchange Program AdministrationCoordinating and supporting the inbound and outbound exchange process, ensuring applications are received,



providing registration guidance, ensuring transcripts are received, and transfer credits are applied.Leading promotional campaigns and events to increase UNBC student participation in exchange, ensuring comprehensive onboarding for inbound and outbound participants.Monitoring reciprocity across agreements and supporting the administration of exchange related awards and funding.Supporting the International Partnership Lead in evaluating and reporting on exchange agreements.Compliance, Reporting & Institutional AccountabilityProviding administrative oversight into government and sector reporting, including:BC Education Quality Assurance (EQA) annual reporting.Designated Learning Institution (DLI) biannual reporting.Letter of Admission and Confirmation of Enrolment reporting.Providing guidance and peer support to other Regulated Canadian Immigration Consultants (RCIC)/Regulated International Student Immigration Advisor (RISIA) trained staff to ensure immigration advice provided to students is accurate and compliant with applicable regulations and institutional policies.QualificationsUndergraduate degree required.Certification as a RISIA or RCIC is required. Candidates who do not currently hold RISIA or RCIC certification are expected to complete the International Students and Immigration Education Program (ISIEP) and successfully pass the RISIA entry‑to‑practice exam.Minimum of five years of progressive experience working within international student services, exchange program administration, or similar post‑secondary environments, along with demonstrated experience supervising or functionally leading staff and delivering services in fast‑paced settings.Strong understanding of the Microsoft suite and UNBC applications (including Banner, Student Online Services, Drupal, ARGOS, FAST). Must be able to synthesize student information, policies, procedures, regulations, and admission requirements.Exceptional oral, written,



and listening communication skills, strong judgment, interpersonal effectiveness, and cross‑cultural sensitivity. Must possess planning, organization, and time management abilities, and be able to prioritize within multiple deadlines.Substantive background in equity, diversity, and inclusion (EDI), with ability to apply inclusive and culturally responsive practices in supporting international students.Experience in an Office of the Registrar or similar office with a significant component of work providing services to international students.Strong conflict management and de‑escalation skills, professionalism, and empathy.Thorough knowledge of confidentiality, records management practices and the Freedom of Information and Protection of Privacy Act (FIPPA).Demonstrated robust commitment to teamwork, anticipating issues, responding to crises appropriately, and escalating when necessary.Salary and BenefitsThis position is classified at Grade 12. The annual salary range for this position is $81,590.60 to $84,957.60 and the normal starting salary will be $81,590.60.UNBC offers employee tuition waivers (including spouse and dependents), excellent benefit and pension packages, employee training and development opportunities, and relocation assistance.Employment Equityi) The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all.Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially.We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialisation, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Métis, Inuit, or Indigenous person.Persons with disabilities who anticipate needing accommodation for any part of the application and hiring process may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.#J-18808-Ljbffr

📌 International Student Administrative Coordinator - C$81,590.6 - C$84,957.6 A Year (Winnipeg)
🏢 University of Northern British Columbia
📍 Winnipeg