OverviewWe have temporary opportunities for Adjudicators to join our Claims Intake & Adjudication Service department to provide timely, exceptional customer service and to help workers with physical injuries. In this role, you'll make entitlement decisions on claims, manage health care benefits, and answer questions about claim decisions. If you are committed to providing compassionate service and have experience gathering information from multiple sources, making well‑reasoned decisions by applying law and policy, we would like to hear from you! We have Adjudicator roles available in ourSurrey, Richmond, and Kelownaoffices. This is a temporary opportunity for 18 months.How you'll make a differenceYou'll make important and fair decisions when people get injured at work.Where you'll workAt WorkSafeBC, we offer a hybrid work model that combines working remotely and in our offices, based on the operational needs of the position.What you'll doAdjudicate claims related to workplace physical injuriesMake timely adjudication decisions, which include disallows through proactive information gathering and investigation of claims in accordance with the Worker's Compensation Act, policies, practices and established standardsGather information by telephone, and analyze information to determine relevant facts, and weigh evidence to make reasoned decisions in a timely mannerReview medical documentation and other evidence to determine the eligibility of workers for compensation benefitsCommunicate verbally and in writing to workers, employers, health care providers, and other representatives to ensure that decisions are communicated clearly and understoodSupport people recovering from physical injuries by arranging benefit payments and appropriate treatmentEnsure employers are involved in supporting early return-to-workConsistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, team-oriented,



accountable, and forward thinking.Is this a good fit for you?Exhibit excellent interpersonal skills and a high level of professionalism to provide empathic, tactful, respectful, and courteous serviceManage emotionally sensitive conversations while demonstrating a high level of personal resiliencyApply strong organizational and time management skills to handle a high volume of claimsEffectively communicate confidential and sensitive information to a wide variety of clients, both orally and in writing, using discretion and tactProbe for understanding where there may be disagreement on factsWork both independently and in a team environmentOperate proficiently in a computerized environment using Microsoft Office softwareYour background and experienceGrade 12and5 years of experiencemaking adjudicative decisions in the last 10 years OR apost‑secondary diplomaand24 months of experiencemaking adjudicative decisions in the last 10 yearsProficiency in a computerized environment using Microsoft Office softwareExcellent verbal and written communication skillsA valid B.C driver's licenseImportant to knowSuccessfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.Confirm you're legally entitled to work in CanadaHave a valid class 5 driver's license or equivalent which would allow you to drive independently in BC is requiredOur benefitsBeing part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you'll have access to services and benefits that can help you get the most out of work—and life.Salary$38.49 hourly#J-18808-Ljbffr

📌 Adjudicator - $38.5 An Hour (Winnipeg)
🏢 WorkSafeBC
📍 Winnipeg