Join CMiC as a Technical Support Analyst and provide exceptional support for our software solutions. Engage directly with clients to resolve issues, utilizing your solid analytical skills. This position at CMiC invites an individual to support clients as they encounter software challenges. Your role will encompass triaging client tickets, conducting meetings to gather information, and closely collaborating with development teams. A solid understanding of customer service dynamics is essential, alongside the ability to manage multiple support requests efficiently in a team-oriented setting. Key Responsibilities:
Provide assistance and training for client inquiries
Prioritize and manage product issue queues
Conduct web meetings to collect detailed information
Test and reproduce software issues for resolution
Collaborate with teams and contribute to knowledge sharing Requirements:
College/University Degree
Proficiency in spoken and written French
Excellent analytical and troubleshooting skills
Robust communication abilities
Previous experience in customer support Bring your problem-solving expertise to CMiC, enhancing client experience in a supportive work environment. #J-18808-Ljbffr

📌 Cmic Technical Support Analyst Toronto
🏢 CMiC
📍 Toronto