Job Title: IT Desktop Support TechnicianJob Type & Location: OnsiteSite Address:19400 TransCanada Highway, Baie d'Urfe, H9X 3S4, CanadaRequirement:5 days a weekJob RequirementsMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.ExperienceExperience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.Ability to lift / move computer equipment weighing up to 50 lbs.Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets,



multi-port data termination panels all under 'Smart Hands' capability.Ability to troubleshoot issues with systems and networks using positive deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.Experienced in repeat call analysis and developing preventive actions.Experienced in Problem management.Excellent written and oral communications skills with clients and management as well as people skills.Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).Experience with ticketing tools (ServiceNow / Remedy etc.)Must havesDesktop imagingApplication Installation / supportOutlook issues troubleshootingPrinter related troubleshootingConference room managementKnowledge on ticketing toolNon-TechnicalGood Customer management skillGood in oral and written communicationAble to interact and work with customers at different levelsDriven and result orientedPassionate about the workAbility to work independently or as part of a teamAbility to complete tasks effectively with minimal supervisionMust be available to work flexible work schedulesPay: $30.00-$32.00 per hourBenefitsPaid time offWork Location: In person#J-18808-Ljbffr

📌 It Desktop Support Technician - $30 - $32 An Hour (Winnipeg)
🏢 Sky Systems
📍 Winnipeg