CRM Technical Business AnalystLocations:Toronto, Vancouver, Ottawa, Calgary, Halifax, St. John's, Kelowna, Prince George, VictoriaWork Model:HybridSalary:$65,000 - $75,000 CADResponsibilitiesGather, analyze, and define requirements for various teams, managers, stakeholders, and departments.Lead structured requirements gathering sessions with product owners, SMEs, and cross‑functional stakeholders to capture business needs, translating them into clear functional and technical requirements.Distinguish business needs from system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).Document user stories, process flows, data models, acceptance criteria, and configuration requirements aligned with the organization’s architecture and governance.Work closely with Salesforce Admins, Developers, Release Managers, and QA to design feasible, scalable solutions that adhere to best practices.Support data mapping, conversion, validation, field level requirements, deduplication, and technical integrity checks for new features, enhancements, or integrations.Support Agile backlog refinement, prioritization, and estimation (grooming) and ensure stories meet Definition of Ready/Done.Develop and execute test plans including functional testing, regression testing, and UAT support to validate system behavior after enhancements, integrations, and releases.Monitor new Salesforce releases, features, and patches, assessing their applicability and recommending adoption opportunities.Collaborate with Salesforce Support and Release teams to troubleshoot, analyze, and resolve production issues across Salesforce objects, automations, integrations,



and external platforms.Evaluate and recommend third‑party Salesforce AppExchange solutions and other tooling aligned with the organization’s ecosystem needs.Provide configuration support for low‑complexity changes (fields, list views, page layouts, flows, permission sets) where appropriate.Act as a subject‑matter expert for technical and business processes across Salesforce and related technologies (e.G., Freshservice, Azure DevOps, LMS systems, data pipelines).Maintain detailed documentation including process maps, requirements repositories, release notes, configuration guides, and technical reference materials.Create and update end‑user training materials; deliver targeted training to improve adoption, data quality, and consistent use of Salesforce.Ensure all work aligns with compliance, privacy, data governance, and security standards.Support workflow optimization by recommending improvements that simplify user experience and reduce operational friction.Provide oversight for mass data operations (imports, updates, merges), ensuring accuracy, compliance, and alignment with governance policy.Monitor data integrity and support remediation activities to maintain a reliable single source of truth within Salesforce.Contribute to a culture of diversity, inclusion, belonging, and equity (DIBE) by ensuring all staff feel represented, valued, and heard.Perform other duties as assigned.QualificationsPost‑secondary education (college diploma or equivalent) in Business Analysis, Information Technology, Computer Science, or a related field, or equivalent professional experience.More than 3 years,



up to and including 5 years of CRM solutions experience, preferably including Salesforce implementations, platform enhancements, or nonprofit technology solutions (e.G., Raiser’s Edge, Salesforce NPSP).Experience gathering and documenting business and technical requirements.Experience analyzing and mapping end‑to‑end business processes.Understanding of Agile frameworks for project delivery and backlog management.Experience with data analysis, validation, and data governance practices.Applied knowledge of Salesforce CRM technologies and integrations.Exceptional analytical, problem‑solving, and technical troubleshooting skills.Strong written, visual, and verbal communication skills; able to translatecomplex concepts simply.Ability to work under pressure with changing priorities and deadlines.Demonstrated ability to produce clear process documentation, diagrams, and technical specifications.Ability to collaborate effectively within cross‑functional and technical teams.Salesforce Administrator certification (highly preferred).Salesforce Business Analyst, Platform App Builder, or NPSP certifications.Training in Agile methodologies, process analysis, or product ownership disciplines.Proficiency in bilingualism (French/English) is highly preferred; French is an asset for nationwide operations.Other may apply.BenefitsWe offer a market-competitive salary, excellent benefits including paid parental leave, family sick time, health insurance, and a fulfilling work environment where your contributions have a meaningful impact.EEO StatementWe encourage applications from all qualified candidates, including those from equity‑deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization.#J-18808-Ljbffr

📌 Crm Technical Business Analyst - C$65,000 - C$75,000 A Year (Winnipeg)
🏢 Canadian Cancer Society
📍 Winnipeg