Launch your tech career with Euna Solutions as a Hybrid Support Analyst, focusing on customer service for public sector software. Your hands-on support will empower our government clients daily. As an Associate Support Analyst at Euna Solutions, you’ll engage directly with clients to address inquiries and software issues. Candidates should possess up to 1 year of relevant experience and enthusiasm for customer service. In this role, you will document interactions, troubleshoot effectively, and contribute to the knowledge base as your expertise expands. Key Responsibilities:
Handle customer inquiries across various communication channels
Troubleshoot and resolve issues according to established workflows
Document interactions and resolutions in Zendesk




Assist in creating FAQs and support documentation
Work closely with peers to refine technical skills Requirements:
Up to 1 year of customer-facing or technical support experience
Effective communication skills, both written and verbal
Experience with ticketing systems or CRM tools
Basic understanding of software navigation and connectivity
A solid commitment to providing excellent customer support Be part of a team dedicated to enhancing the public sector with Euna Solutions. #J-18808-Ljbffr

📌 Hybrid Support Analyst At Euna Solutions Oakville
🏢 Eunasolutions
📍 Oakville