About the Position:

We are looking for a Registered Practical Nurse to join our Rx Connect Specialty Pharmacy team in Burlington, ON. We are looking for a candidate who is reliable and organized, with excellent communication skills and capable of providing exceptional customer service. Preference will be given candidates who are proficient with Kroll Pharmacy Management Software and experienced in troubleshooting adjudication issues with public and private payers.

The Registered Practical Nurse will be primarily responsible for assisting our patients navigate insurance challenges and available provincial/federal programs to make their medications more affordable. If you are looking for the opportunity to join a rapidly growing company, we highly encourage you to apply!

Duties and Responsibilities:

- Provide injections or injection trainings as needed
- May be required to perform injections and infusions
- TB testing may be required
- Communicate with patients, prescribers, healthcare professionals and other key player to support patients through their treatment journey
- Verify and investigate insurance coverage and benefits for patients, including eligibility, co-payments, deductibles, and prior authorizations.
- Gather and document information from patients/caregivers/prescribers in a concise, organized and professional manner
- Complete, submit and follow-up on requisite paperwork in a timely manner
- Liase with private and public insurance providers to determine coverage options
- Act as a central liaison for stakeholders such as physicians, nurses, patients and clinics and provide required updates
- Maintain confidentiality of patient healthcare information
- Keep up-to-date with changes in insurance coverage and reimbursement policies, and communicate these changes to healthcare providers and patients.

Job Requirements:

- Excellent customer services skills
- Experience working with Patient Support Programs (Asset)




- Excellent verbal and written communication skills and interpersonal skills- English & French (asset)
- Reimbursement experience (asset)
- Understanding of provincial and private drug coverage criteria
- Familiarity with the Special Authorization process for both public and private insurance in assigned territory.
- Robust computer and Technical skills: Excel, Word, Outlook, tablets, web-portals/internet use
- Experience with Kroll Pharmacy Management System is an asset
- Making decisions using sound judgment, and meeting deadlines.
- Accurate data collection and data integrity
- Ease with working in a paperless environment.
- Ability to drive for results
- Proven ability to work in a team environment
- Strong sense of organization and attention to detail
- Time management skills and the ability to multi-task and adhere to deadlines

If you are a detail-oriented professional who enjoys coordinating people, processes, and projects while helping build a positive workplace culture, we'd love to hear from you. We offer a competitive salary and benefits package, as well as opportunities for career advancement within our growing company. If you are passionate about helping patients and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Rx Connect operates in accordance with the Accessibility for Ontarians with Disabilities Act and applicable Provincial Human Rights Codes.

If you require accommodation in the interview process, please let us know.

Vacancy Type: Replacement

At Rx Connect, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly

Job Types: Full-time, Permanent

Pay: $28.00-$30.00 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:
- French not required

Licence/Certification:
- LPN/RPN (required)

Work Location: In person

📌 Registered Practical Nurse / Biologics Coordinator (Burlington)
🏢 Rx Connect Specialty Pharmacy
📍 Burlington