Join PBS Systems as a Customer Service Analyst focused on accounting software support. This full time role includes client training, in office support, and travel within North America each month. Based in Calgary, this Analyst will provide exceptional training and assistance to both current and existing users of the accounting module. You’ll be the first point of contact for customer support, delivering guidance primarily via phone and email, while also tackling on-site training. Your expertise in accounting principles will help foster strong relationships with clients, enhancing their software experience. Key Responsibilities:
Provide outstanding customer support through various communication channels
Keep clients informed about incident statuses and follow-ups




Develop positive relationships through effective communication and empathy
Collaborate with project teams on software implementations
Monitor and respond to helpdesk tickets in a timely manner Requirements:
Understanding of basic accounting principles
High school diploma required; accounting certification a plus
Experience in customer service or technical support
Strong communication skills and problem-solving abilities
Proficiency in Microsoft Office applications Bring your skills in client training and accounting software to PBS Systems in this impactful role. #J-18808-Ljbffr

📌 Customer Service Analyst For Accounting Software Calgary (Canada)
🏢 Canadian Inclusion
📍 Canada