Support fertility journeys as a Member Care Specialist at Progyny, a remote role with flexible schedule based in Canada. Engage with members, offering personalized guidance and expertise. This 20-hour per week, fixed-term position focuses on assisting members through their unique family-forming experiences. Key duties include conducting video consultations, providing ongoing concierge support, and addressing inquiries with tailored solutions. Ideal candidates are empathetic, organized, and skilled in navigating sensitive topics in diverse settings. Key Responsibilities:
Conduct individual video consultations on fertility matters
Identify suitable fertility clinics for members
Address member inquiries with high-quality solutions
Research legislation and medical aspects of fertility
Update knowledge databases with healthcare updates Requirements:
Exceptional customer service and communication abilities
High emotional intelligence with a compassionate approach
Robust attention to detail and organizational skills
Ability to adapt to current topics quickly
Commitment to fostering diversity and inclusion Utilize your skills to aid Progyny’s mission in enhancing family-forming access. #J-18808-Ljbffr

📌 Progyny Member Care Specialist Role Calgary
🏢 apryl
📍 Calgary