Posted Thursday, May 21, 2026 at 4:00 AMCustomer Service RepresentativeFull‑time, permanent (replacement due to an employee leaving)Hybrid work with a minimum of 2 days per week at the office.Do you have a strong background in raw materials distribution and are you committed to customer excellence? We are looking for a proactive and detail‑oriented individual to join our Customer Service team in Vaudreuil‑Dorion, Quebec!We support commercial teams in the Food & Ingredients Division delivering outstanding customer service, processing and managing product orders, and ensuring rigorous follow‑ups.Strong digital skills and knowledge of manufacturing and/or distribution of ingredients are required.A highly collaborative position within a dynamic, solution‑oriented environment. We look for a positive and professional attitude, motivation, enthusiasm, and experience in distribution or manufacturing.At Quadra, we put people first so that together, we can reimagine the possibilities.When you join Quadra, you’re part of a 50+ year old organization dedicated to its 550+ employees in Canada and the U.S. We offer an engaging, collaborative culture, a family‑oriented environment, autonomy, and flexibility.ResponsibilitiesSupport an Account Manager in managing daily relationships for a specific client territoryAccurately process and manage customer orders in JD Edwards system, ensuring data integrity throughout the order lifecycleMonitor and track order status, ensuring timely and accurate updates to customersReview and validate purchase order information to ensure compliance with company policies and customer contractsRegularly coordinate with logistics, operations (warehouse), and purchasing teams to ensure alignment between customer expectations and operational capabilities (e.G., delivery, goods receipt, quality, etc.)Collaborate with the Corporate Quality team to provide and follow up to customers with their requested products documentation (audits, certificates, forms, etc.)Maintain regular communication with customers to ensure service quality and satisfaction with goods receivedCollaborate with the Finance team to ensure invoicing tracking (taxes, prices, etc.) as well as payment/credit/receivablesUse Salesforce to track, analyze, and manage customer interactions and activities,



ensuring data is updated dailyRespond promptly to resolve customer inquiries and requests quickly and efficientlyManage customers account maintenance activities (in Salesforce), ensuring records are accurate and aligned with client needsCollaborate with the commercial team to resolve any customer issues, ensuring smooth communication across departmentsProvide product recommendations and information to help clients make informed purchasing decisionsProvide detailed feedback to internal team about recurring customer issues or suggestions for improvementsOtherAttend training sessions, team meetings, sales/customers meetings to stay aligned with company’s objectives and visionMeet or exceed performance metrics such as ‘No errors’ in shipments, etc.Review and interpret weekly and monthly reports to identify trends and areas for improvementQualities and AttributesCuriosity and eagerness to understand products, manufacturing processes, technical constraints, etc.Strong work ethic and drive to succeed, with essential traits such as compassion, integrity, and honestyDesire to work as part of a team and collaborate across different business functionsAbility to thrive in a fast‑paced environment, make quick decisions, and juggle multiple prioritiesQualificationsMinimum 3 years of experience in a Customer Service role in a distribution or manufacturing company, in inventory management or a Sales Support role in the industryCollege diploma in business administration, commerce, or a related fieldProven experience with systems such as:Inventory Management (ERP) such as JD Edwards / SAPCustomer Relationship Management (CRM) such as SalesforceProficiency with the Microsoft Office Suite including good Excel skillsExcellent verbal and written communication skills in French & EnglishComfortable and confident communicating with customers via phone and emailProven ability to analyze and solve complex problemsDemonstrated attention to detail and accuracy (for order processing, quotes, client documentation, etc.)BenefitsPermanent,



full‑time position:Join us for a stable and long‑term career.Competitive compensation and performance incentives:Your work and results are rewarded with an attractive salary and bonuses.Personalized training:Tailored support to foster your development and career progression.Comprehensive benefits package:Medical and dental coverage, health spending account, Employee Assistance Program (EAP), and access to telemedicine services.Generous time off:Flexible personal days, sick days, and vacation to help you recharge.Wellness programs:Initiatives focused on physical and mental well‑being, supported by recognized experts.Employer‑matched retirement plan:Plan for your future with our retirement savings program.Private, family‑owned company:Grow within a solid organization with strong values and established infrastructure.Recognized and award‑winning company:Work for a certified Great Place to Work® and Best Managed Company.Inclusive culture:Caring, quick on our feet, and having fun are core values.Career opportunities:Develop within a fast‑paced, growing, and stimulating organization.Social activities and community involvement:Participate in events, volunteer programs, and more.Recognition and referral programs:Earn financial rewards through employee recognition and referral initiatives (years of service, merit, etc.).And much more!Compensation InformationThe annual base pay range for this position is $44,690 to $67,100. The base pay shown is a guideline, and individual total compensation will vary based on factors such as job‑related knowledge, skills, education, and experience.Base salary is only a part of the total rewards package – this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown may vary based on qualifications, skill level, competencies, and work location.Quadra supports and values diversity and offers equal employment prospect regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender‑neutral wording in a non‑discriminatory spirit.#J-18808-Ljbffr

📌 Customer Service Representative - C$44,690 - C$67,100 A Year (Winnipeg)
🏢 Quadra
📍 Winnipeg